OBI200 does not work for incoming calls
dongs:
I have been using OBI 100 and google voice for years and just upgraded to OBI 200. I simply plugged in the device just like previously. However, I can place outgoing calls fine, but for the incoming call, my OBI phone does not ring any more. I tried to delete the device and added it back in, and tried to delete google chat on google voice setting (as per instructions found on obitalk.com), and neither resolved problem. Would someone help please? Thanks!
SteveInWA:
Hi:
Assuming you are not using the brand-new Google Voice WiFi/4G VoIP calling beta, there are only a few possible reasons that inbound calls don't ring. The three most common are: You don't have a check mark to the left of "Chat", you failed to go through the OBiTALK website setup, and/or, when you went through the setup, you didn't notice that you authorized your OBi to use the wrong Google account (an account other than the one that holds your Google Voice number).
Go to the OBiTALK web portal. Click on the SP1--SP4 slot you used to configure Google Voice. Look at the Gmail address it displays. That address must be for the Google account that holds your Google Voice phone number.
dongs:
Thanks! I have no idea what this Google Voice WiFi/VoIP calling beta is, but I did not change any settings other than removing the old device and adding the new one. Since I the incoming call does not ring, I tried to check and play around with the configurations. I just checked again and I do have "Chat" checked, and the google account is the correct. Although my OBI phone does not ring, the cellphone that I forward my Google Voice number to does ring. Any more suggestions? Thanks a lot!
BillyS:
Steve-
What happens if I am using the Google Voice WiFi/4G VoIP calling beta. (I am using it only from voice.google.com. Not on a cell phone)
SteveInWA:
Quote from: dongs on April 22, 2018, 07:03:23 am
Thanks! I have no idea what this Google Voice WiFi/VoIP calling beta is, but I did not change any settings other than removing the old device and adding the new one. Since I the incoming call does not ring, I tried to check and play around with the configurations. I just checked again and I do have "Chat" checked, and the google account is the correct. Although my OBI phone does not ring, the cellphone that I forward my Google Voice number to does ring. Any more suggestions? Thanks a lot!
What do you mean by "removing the old device and adding the new one"? Did you go through the entire Google Voice setup procedure for the new device? You must do that.
I suspect that, even if you did go through the Google Voice setup, you accidentally authorized OBiTALK to use the wrong Google/Gmail/Google Voice account. When you do this, and that account has no Google Voice inbound telephone number, you can't receive inbound calls.
Call some other telephone number from this OBi. Look at the caller ID on the other telephone. Does it display the correct Google Voice telephone number?
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