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Author Topic: Google Voice XMPP support is dead  (Read 25492 times)
SteveInWA
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« on: April 28, 2018, 02:24:45 am »

Don't panic!   Roll Eyes  Be happy!   Roll Eyes  Don't panic!   Roll Eyes  Be happy!   Roll Eyes  Don't panic!   Roll Eyes  Be happy!   Roll Eyes  Don't panic!   Roll Eyes  Be happy!   Roll Eyes  Don't panic!   Roll Eyes  Be happy!   Roll Eyes  
Google has finally retired and shut down its XMPP support, as of July 13th, 2018.

Here is the official announcement from Google:  https://productforums.google.com/d/topic/voice/NYRy5U31o98/discussion

Polycom and Google have been planning for, and collaborating on, the next-generation interoperability for OBiTALK devices, and the solution is now rolling out, via a firmware update to all current OBiTALK products.  Google Voice use on OBiTALK devices will continue to be officially supported by Google*. * Disclaimer:  "supported" means that OBiTALK devices work with Google Voice, not that Google supplies end-user technical support, nor hardware (warranty service) support.

This happened in conjunction with the newly-announced Google Voice WiFi/4G VoIP calling feature, and OBi devices will be managed on the Google Voice website UI (https://voice.google.com/settings), just like Android devices and conventional phone numbers.

This change marks the next phase in Google's major overhaul of the Google Voice service and its infrastructure, and it will enable OBiTALK products to benefit from performance and reliability improvements designed into the new Google Voice platform, as well as supporting emerging technology, such as wideband audio on calls, depending on device and carrier support.

This should eliminate any doubt that Google remains committed to support and future enhancements to Google Voice, and to Polycom's support for the Google Voice service.

I am sure that there will be many questions going forward, and I expect that more information will be released shortly on how the migration will take place.

Answering a beta-related question:  this will resolve the interoperability issue between Google Voice's WiFi/VoIP calling feature and OBiTALK device support.  To be clear, this means that OBiTALK product users will be able to make and receive Google Voice calls, regardless of platform:  via an OBiTALK product, a conventional 10-digt US telephone number, or via the mobile Google Voice apps, using either their carrier connection or WiFi or 4G data.  See my screenshot below.

I've attached a snippet of the new Google Voice web UI, showing one of my OBiTALK devices enabled.  Each device will have a separate entry in Google Voice settings.

February 2019 update

It's been brought to my attention that the usual suspects on DSLReports are still bashing me as an arrogant asshole, and picking apart my various posts over the years, looking for discrepancies, just as they've done with blog posts and Tweets from Google employees.

To clarify:  I am leaving this particular locked post in place, only for historical purposes, since it referred to the shutdown of XMPP, and it has little relevance to the recent rollout of VoIP calling capability directly from the Google Voice webpage (https://voice.google.com/calls) and from the Android and iOS mobile apps.  Debating or trying to find some secret meaning or inconsistency in my other posts, compared to this post, is a meaningless fool's errand.

As of today:  VoIP calling is now fully rolled out.  The function was enabled for each user via a setting in their back-end profile at Google - the capability was already "baked into" the apps, as far back as last year's VoIP beta.  The settings were simply hidden until the user's account was enabled.

It's crucial to understand that the same VoIP infrastructure is now used for the web client, Android clients, iOS clients and Polycom OBiTALK clients.  CODEC support is determined by the client or device.  There's no difference in the VoIP technology used nor the carriers used, between the various clients.

There is no longer any reason, nor any benefit, to using Hangouts for either phone calling or text messaging.  Hangouts is now only intended for instant message-style chatting or video conferencing.


* screenshot-voice.google.com-2018.04.28-01-59-17.png (178.23 KB, 1189x927 - viewed 4568 times.)
« Last Edit: February 17, 2019, 08:56:14 pm by SteveInWA » Logged

--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
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