Can't make or receive calls using GVoice since this morning
ubergoober:
As of this morning, we realized that inbound calls to our OBI202 were not ringing, while they did ring on the laptop computer. Outbound calls attempts produce a SIT Tone message that says the service provider did not respond.
Obihai dashboard says that SP1 is connecting to 64.9.240.172. I'm on the latest firmware 3.2.2. My GVoice number phones screen shows Google Chat as the destination and we're not screening calls. Inbound calling worked last night at 10pm when my 89 year old father in law called to check in.
My SP2 connection works to my Freeswitch system here at the house, so I don't suspect a device failure.
I've deleted my SP1 provider and re-enrolled without any difference in results. I've been through the entire OBI202 self guided troubleshooting guide. It was no help.
Obi202 SYSLOG messages are saying:
TLS-EXT hostname: obihai.telephony.googl..
TCP:Connect OK
Trying to connect SSL..
TC:ssl connected..
REG:hHandleTcpEvent 2;wc-1..
TCP:Broken Connection(spreg) 38-l
Bottom line, it looks like google is ignoring my OBI202. Any ideas?
Thank you - Tom
SteveInWA:
Current as of August 24, 2021.
Poly has pushed out several updates to current model OBi devices to support the new Google Voice SIP-based platform. If you have done anything to disable OBiTALK provisioning or if you made other attempts to block communications with the OBiTALK network, your device will fail to authenticate to and use Google Voice.
3.2.2 (Build: 8680EX) is the current version, as of August 5, 2021, of the 200/202 firmware that supports Google Voice.
If your device's firmware version is older than 8680EX, then download it here, and install it manually, from the device's local website (its IP address):
https://www.obitalk.com/Downloads/OBi2xx-3-2-2-8680EX.fw
A few possible issues: it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.
Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.
Note: do not make any of the changes below from the device's own, local web configuration page. Do everything from the OBiTALK portal.
Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev. Click the OBiTALK device you want to use. On the next page, click the blue "Delete Device" icon to remove it completely off of the dashboard. Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).Then, unplug the Ethernet and power cables from the device, leaving just the phone cable. Plug back in only the power cable, and wait for it to boot up.Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults. Wait for it to go through the blinking lights thing for several minutes.On your browser, go here: https://myaccount.google.com/security. In the "Third-party apps with account access" section, click the "Manage third party-access" link, and then delete all telephony apps that have permission to use your account, including Google Voice.Go to the Google Voice settings page: (https://voice.google.com/settings), make sure you see your inbound Google Voice phone number at the top, under "Account". If you see it, then scroll down and delete all instances of "OBiTALK device" in the Devices section.Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device. Follow the instructions to press **5 xxxx to add your device.After the device is successfully added back, follow the instructions to add Google Voice again.When you get to the step where it will ask your permission to access your Google account, look closely at the Gmail address it displays. This Gmail address must be the same one that displays your Google Voice phone number, here: https://voice.google.com/settings, and you must see "Google Voice number" at the top of the Google Voice settings page, with your inbound Google Voice number next to it. If you not see a Google Voice number, then you are either looking at the wrong Google account, or you don't have a number.
ubergoober:
Steve,
Those instructions worked well. I'm pretty good at not mixing up my accounts, so that was not in play. I did have restrictions on full management and I suspect others will run into this problem, too.
Thanks for the instructions, the help and all you do in these forums.
Tom Lynn
SteveInWA:
Thanks, Tom!
Thanks for confirming that it worked.
Sheffield_Steve:
There appears to be a later version of the firmware available now:
http://fw.obihai.com/OBi202-3-2-2-5845EX.fw
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