Can't make or receive calls using GVoice since this morning
glenviewjeff:
Quote from: SteveInWA on May 23, 2018, 03:27:08 pm
I have no idea what your problem is. Look at your OBiTALK dashboard. Is the dot to the right of the device green or grey? If it's grey, your issue has nothing to do with Google Voice.
It's been green all along, never gray. It has a connection to the internet. Anveo service gives the same error message. I signed up for Obitalk support about ten days ago, and they keep telling me they're contacting Google, which seems totally unnecessary given that Anveo fails as well, as well as another independent Google Voice phone number on a different login that I tested. I also told them you'd been in touch with Google re: my account and they show no problems on their end.
glenviewjeff:
Quote from: Chicago_Dave on May 24, 2018, 08:55:05 pm
Hi All,
Just want to report back that I finally got my obi200 working with Google Voice. Thanks to everyone who chimed in to help.
The echo test really was the point that got me thinking.
Like probably many of you, the modem is where the ISP line that enters your house. In this case, my cable enters on my ground floor of my townhouse. And that's where my router/gateway is. However, that's not the most convenient location for my obi200 and my cordless phone base. So, my obi200 is connected like this:
Internet - modem - router - powerline adapter - 3 floors of power cables - powerline adapter - WiFi AP/switch - obi200
Mind you, this all worked before. Anyway, so I brought my obi200 and phone down to the ground floor next to the modem and router and sure enough it worked right away.
I then traced back one by one and sure enough it's the last Wi-Fi AP/switch that's preventing my obi200 from connecting correctly. I also swapped out one of the ethernet cables just to be extra sure.
Moral of the story, just because it worked before, doesn't mean it will work now. Check every point of your connection and work that process of elimination to your advantage.
Thanks again,
David
Thank you David! How frustrating this is. I plugged my obi directly into the cable modem and suddenly Google Voice shows "connected!"
So apparently something has changed that is now incapable of getting through our routers. It doesn't appear to be specific to Google Voice changes, because Anveo also fails for me. I'm assuming it's something they inadvertently broke during the latest firmware update. I'd use the Obi in router mode, but the instructions say it's only good to 30 Mbps (when no calls are running,) and my ISP gives me over double that, so that's not going to be feasible.
I use Google Wifi mesh system and it offers no DMZ, which I imagine would have worked around this new Obitalk apparent limitation. Any suggestions?
SailingMagnus:
Quote from: SteveInWA on May 24, 2018, 05:48:04 pm
The first screenshot is correct.
The second screenshot shows that you are using something other than a vanilla consumer/home internet service provider. That IP address belongs to the Department of Defense. Are you using a VPN?
SteveInWA,
No VPN in use here. I too saw that Whois show's that IP address as owned by a DoD entity which I thought was strange. You think if I go into Expert mode and add my Cable Modem's IP ADDR for that ObiTalk configuration it would help/stick? How does that IP ADDR get set?
Someone else posted here the recommendation from Google to go to Hangouts and make a call to upgrade/re-establish the connection to GV. I removed my GV configuration, did the call from Hangouts and then added GV back into my Obi202 ATA. Test calls from my phone work now work after doing that but any calls I make or receive from my GV account have no audio. My SP2 is using CallCentric and it works fine.....
SteveInWA:
Something is causing the device to think it is connecting to a DoD (.mil) address. I have no idea what. You'd know better than us (confess, are you a secret agent?).
Perhaps this is a DNS issue. Try changing your DNS per my screenshot below. You can also set the DNS in the next section, under OBiWiFi Configuration, if you're using that.
SteveInWA:
Quote from: glenviewjeff on May 26, 2018, 07:58:11 am
Quote from: SteveInWA on May 23, 2018, 03:27:08 pm
I have no idea what your problem is. Look at your OBiTALK dashboard. Is the dot to the right of the device green or grey? If it's grey, your issue has nothing to do with Google Voice.
It's been green all along, never gray. It has a connection to the internet. Anveo service gives the same error message. I signed up for Obitalk support about ten days ago, and they keep telling me they're contacting Google, which seems totally unnecessary given that Anveo fails as well, as well as another independent Google Voice phone number on a different login that I tested. I also told them you'd been in touch with Google re: my account and they show no problems on their end.
I'm sorry, but you have some sort of network issue, and there's nothing Google can do about that. Why don't you take your device somewhere else, like to a friend, neighbor or family member, and see if it works there, on a different network.
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