Can't make or receive calls using GVoice since this morning
blueman2:
Well, this issue just popped up on my parent's device in Savannah. Tried everything, but no joy. Then changed the DNS1 and DNS2 server to 8.8.8.8 and 8.8.4.4 that that solved it!
Bummer:
Steve,
Had same problem today 10 October 2019 with OBI 200.
Logged in to OBI DASHBOARD. Confirmed green connected button was green. That's all that was required to fix the problem! Have firmware 3.2.2.5898 thru phone reset ***option 1.
Thanks.
SteveInWA:
Good to hear; thanks!
MarcD:
Quote from: SteveInWA on May 05, 2018, 04:32:31 pm
Google has shut down its old "Google Chat/Talk" (XMPP) service, so OBiTALK devices will no longer work with that old method of connecting to Google Voice.
Polycom has pushed out updates to current model OBi devices to support the new Google Voice SIP-based platform. If you have done anything to disable OBiTALK provisioning or other attempts to block communications with the OBiTALK network, your device will fail.
3.2.2 (Build: 5921EX) is the current version, as of December 22nd, of the 200/202 firmware that supports Google Voice. Some units may have a newer firmware build number.
A few possible issues: it could be that you are looking at two different Google accounts, or you have blocked/disabled remote provisioning and didn't let the system take care of upgrading your device, or that you have made configuration modifications that are incompatible with the new platform, or that your device was partially upgraded, but it is now in some sort of limbo state.
Since there are multiple factors involved, and we do not have a symptom/fix knowledge base, I recommend completely clearing everything out and starting over.
Note: do not make any changes from the device's own, local web configuration page. Do everything from the OBiTALK portal.
Go to your OBiTALK dashboard, https://www.obitalk.com/obinet/pg/obhdev. Click the OBiTALK device you want to use. On the next page, click the blue "Delete Device" icon to remove it completely off of the dashboard. Wait a few minutes while it resets and removes the device, and the LEDs have stopped blinking (except for the middle LED flickering).Then, unplug the Ethernet and power cables from the device, leaving just the phone cable. Plug back in only the power cable, and wait for it to boot up.Pick up the phone and key in ***8 then 1 to confirm restore to factory defaults. Wait for it to go through the blinking lights thing for several minutes.On your browser, go here: https://myaccount.google.com/security. In the "Third-party apps with account access" section, click the "Manage third party-access" link, and then delete all telephony apps that have permission to use your account, including OBiTALK, Simonics GVGW and/or Asterisk.Now, plug in the Ethernet cable and go to the OBiTALK dashboard, and click the button to add a device. Follow the instructions to press **5 xxxx to add your device.After the device is successfully added back, follow the instructions to add Google Voice again.When you get to the step where it will ask your permission to access your Google account, look closely at the Gmail address it displays. This Gmail address must be the same one that displays your Google Voice phone number, here: https://voice.google.com/settings, and you must see "Google Voice number" at the top of the Google Voice settings page, with your inbound Google Voice number next to it. If you not see a Google Voice number, then you are either looking at the wrong Google account, or you don't have a number.
I followed this Howto with success !
My obi200 got his upgrade from 3.2.1 (Build: 5757EX) to 3.2.2 (Build: 5921EX). yeah !!!
Then I first set up voip.ms on SP1 followed by Google voice on SP2.
*97 for voip.ms worked out of the box.
**2 to use Google Voice either.
Thank
-MarcD
ManishObiForum:
I have had an ObiTalk 200 for over a year and a half that worked perfectly until about a week ago. Since then, I have not been able to make International calls via Google Voice. The message I get (only when making Int'l calls is "could not complete your call".
FYI:
Domestic calls via Obi work fine (but international calls do not)
I'm able to receive calls (domestic and international)
I'm able to make Int'l calls via Google Voice on my computer and on my mobile phone (ie., there is no issue with Google voice credit)
I followed your steps to delete the Obi device from the Obi logged-in page, reset it, remove the 3rd part apps from Google Voice, and finally added the Obi 200 back as a fresh device.
I still get "could not complete your call" just for Int'l calls - any thoughts/advice?
Thanks again
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