Can't make or receive calls using GVoice since this morning
drgeoff:
Quote from: magicwine on March 23, 2020, 12:23:23 pm
Hi Steve and other readers here,
If indeed this issue is caused by my original DVE 12 Volt DC 1 Amp Switching Adapter Power Supply DSA-12PFT-12 FUS 120100 which came with the obi200, am I best purchasing another brand with the same specs, or should I only buy another DVE?
The ones with the same specs, so are only 1 amp, others go up to 2A. Which should I buy and why?
Thanks
Bob
Not sure what your issue is.
Can you make a successful call to the echo test number **9 222 222 222 ? If yes there is nothing amiss with the external power unit.
If not, if the power LED on your OBi is steady green it is unlikely the external power unit is faulty.
magicwine:
My issues are:
1. For some companies, when placed on hold, I get a loud whooshing sound ie white noise. They can hear me, I can't hear them. Sometimes this occurs when I choose a numbered option.
The above issue happens at least 50% of the time, if not more.
2. After a longer call, get disconnected. Happens maybe 20% of the time.
3. My google voice number is forwarding to my cell phone. When I have my cell on, sometimes I hear it ring, but my cordless phone working via the obi200 doesn't ring at the same time, which it usually does.
When I unplug the power adapter, wait about 5 minutes and replug it in, this sometimes fixes this issues. For how long, I am not sure.
I read a topic here where replacing the power adapter fixed at least one of the above issues. Figured an inexpensive and easy fix - so now knowing this, refer back to my initial question:
Whether replacing with the same model power adapter or another one with the same specs but up to 2amps and 24 watts - which version would be more likely than not to fix this issue if it can be fixed by a replacement power adapter?
Thanks for your help.
Bob
drgeoff:
A 2 amp power unit will offer precisely the same chance of a cure as a 1 amp one so if you are determined to try a replacement the choice is yours.
However I doubt that the external power unit is responsible. Suggest you try a simple diagnostic test. Next time you cannot make a call using GV, before doing anything else immediately dial the echo test number **9 222 222 222. Report back here if that succeeds or the exact error message if it fails.
magicwine:
I don't have any issue with not being able to make calls. Only the ones I listed in my prior message.
Does your reply change based on this as well as getting the original OEM power adapter or a generic one with the same specs, up to 2A?
Thanks.
Bob
SteveInWA:
You posted this issue already, in 2018.
http://www.obitalk.com/forum/index.php?action=profile;u=22889;sa=showPosts
It is unlikely to be caused by the power adapter. Geoff has patiently answered today, but understand basic electricity: a AC/DC power supply produces a designed voltage (e.g. 12VDC) at some designed maximum current, before becoming unstable, overheated, dead, etc. Whatever you connect to that power supply (e.g. an OBiTALK device) requires power at some designed voltage (12VDC), and it consumes some quantity of power (in Watts, which is Volts x Amps). As long as the power supply can put out sufficient current to satisfy the demand of the load (the OBi), then it doesn't matter if the power supply can safely put out 1A or 2A or 100A. It won't make the device run any better. The OBi 20x series requires 1A. The early OBi IP phones needed more power. Think of the device like a water pump, that can draw one gallon per minute. It doesn't matter whether it is pumping from a bathtub, or the Hoover dam; it still only needs one gallon per minute.
If you want to simply satisfy your curiosity, you can buy a replacement power supply. I have this one, purchased from Amazon, and it works just fine: amazon.com/gp/product/B07HNL5D56. It's ten bucks.
Given all your problems, perhaps you'd be better off using some other telephone service.
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