Can't make or receive calls using GVoice since this morning
stgtech:
I mentioned earlier I am having the exact same issue as glenviewjeff, same version, same errors. I had a 2nd obi202, that has not been used in a while and decided to swap to see if I could get it to connect. It had an earlier firmware version, said it was connected, then updated to 3.2.2 (Build: 5859EX) and has the exact same error Connect Failed: No Response. Are we still waiting for a firmware fix? Did glenviewjeff get yours resolved? Thanks for any help here.
Legacy google voice still shows google chat, not obi devices.
SailingMagnus:
Thought I would throw my story in the ring to see if it helps as I too have been having problems since Last Friday May 11th. Starting first thing that morning neither my wife or I could hear audio/RTP streams for inbound or outbound calls on our ObiTalk 202 adapter, call setup was not a problem. I was 10+ year veteran Vonage user and know that sometimes the RTP streams can be blocked so I did all my usual reboots, configuration checks but problems persisted. I searched the web and saw others having problems so I kept looking until I found this thread and decided it was time to follow SteveInWA's steps to see if it would resolve the problem, which it did not.
Background config: Spectrum/Brighthouse/Timewarner ISP using their cable Modem in Bridged mode I get 60Mbps down 6Mbps up. I use a Cisco E4200 Wifi Router and have the MacAddress of the ObiTalk 202 adapter defined in the DMZ, effectively in front of/outside the Wifi Router. Not a gamer, not a BW hog, relatively quiet network for the BW I have available. Let me add I have my own Google Voice number and my wife has her own, so effectively the 202 is configured for two Google Voice accounts. I didn't see the Google Chat setting in Legacy Settings for either account prior to executing Steve's steps and don't see after. I did see a change to my wife's Voicemail setting post reconfig. She doesn't want Voicemail on her line and there is no way to turn VM off which there was prior to the upgrade.
1) Prior to Steve's steps no audio/RTP in or out. However dialing in/out call setup worked fine
2) After rebooting everything in my network we would get audio/RTP to flow for 5-15 minutes and then it would stop, suggesting it's my network or ISP
3) This morning followed Steve's step to the "T" and audio/RTP worked for 5-15 minutes and then stopped
4) Reboot entire network and now when trying to make outbound call I get message "The number U have dialed has not received a response from the service provider". Inbound calls don't ring the adapter and go to voicemail.
I'm ready to call my ISP and blame them for blocking something referencing this https://www.obitalk.com/info/faq/Troubleshooting-sec/ports-to-keep-open-on-my-router FAQ but thought I'd share to see if it's something bigger with Google at this point?
SM in sunny Florida.....
Hour or two later update: So eventually I got back to the same problem of call setup working but no audio. I rebooted my Wifi Router and was able to call my ISP. They confirmed no recent config changes of my cable Modem. I'm configured in bridged mode and they have a special rule I asked for years ago to resolve a Vonage problem that ports 10K-12K UDP are allowed inbound as that is/was the range Vonage used. I see ObiTalk uses 10K so I should be good. I have V3.2.2(5859EX) on the ObiTalk and my Cisco E4200 is running the latest and greatest firmware from Cisco.
I was hoping Bluescat or SteveInWA might want a customer with repeatable problem to see if they can correlate what's the root cause. I don't have a network tap to capture packets any more but if I did I'd be sniffing packets at each hop looking for errors.....
CoreyJohn:
I'm also still having the same problem, "Connect Failed: No Response (server=64.9.240.172; retry in XXXs)" after trying your instructions for the 5th time. I still see "Google Chat" when I open the settings to Google Voice, but I'm not certain I'm looking in the correct area and I'm not clear on what I'm supposed to do about it. Was the process mentioned supposed to resolve that?
If the process was supposed to resolve that, all I can think of is that I'm not deleting all apps that access Google Voice. Is the deleting of apps supposed to include Google products? Thanks!
SteveInWA:
On the Google account management page: https://myaccount.google.com/?pli=1 click "Apps with account access". On the next page, click "MANAGE APPS". On the next page, delete any apps that have permission to access "Google Chat" or "Hangouts", including OBiTALK, Simonics GVGW, etc.
It should go without saying, but I can't assume anything: MAKE SURE you are looking at, and managing, the SAME Google account as the one holding your Google Voice number. It's easy to be signed into multiple Google accounts in the same web browser, so it's critical that you verify the Gmail address associated with your Google Voice phone number.
krowe:
I have followed the instructions multiple time to the letter but still I have problems.
Configuration:
OBi202 with firmware version 3.2.2 (Build: 5859EX)
SP1 = Google Voice #1 status Connected
SP2 = Google Voice #2 status Connected
SP3 = Anveo E911 status Registered
SIP-ALG is OFF on my router
NOTE: My GVoice screen does NOT look like http://www.obitalk.com/forum/index.php?topic=13824.0 for either account. The NEW GVoice screen only shows the cell phones that I have linked to the account while the Legacy GVoice screen shows OBITALK Device and the cell phones that I linked to the account. Yes the check is selected for the OBITALK Device
SP1 is working just fine, no issue with outgoing calls and incoming calls are being forwarded to the OBi202 as expected.
SP2 on the other hand, is not working properly. Outgoing calls are working just fine but the problem is with incoming calls. When someone calls GVoice #2, the calls are NOT forwarded to OBi202, however they are forwarded to my linked cell phone.
However, I can place a call from GVoice #1 to GVoice #2 and the call is correctly forwarded to OBi202.
The problem with SP2 appears to be isolated to any incoming call from outside the GVoice network.
Any help is greatly appreciated.
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