Can't make or receive calls using GVoice since this morning
SteveInWA:
Quote from: Chicago_Dave on May 19, 2018, 06:40:36 pm
Quote from: drgeoff on May 19, 2018, 01:51:20 pm
Suggest you see http://www.obitalk.com/forum/index.php?topic=13322.msg89615#msg89615, especially the 6th bullet point in that post.
I appreciate the help and info, but it's the same as the instructions that I followed in this thread. :(
Anybody with any other ideas?
Thanks,
David
The point of drgeoff's post was that a) no manual futzing with Google Chat will do anything, and b) at this point, all you can do is to methodically follow my instructions to completely start over. A small number of users' Google Voice configurations are not being updated. The root cause is unknown.
There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.
It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.
Follow the steps in my post to completely wipe out everything and start over.
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
Chicago_Dave:
Quote from: SteveInWA on May 19, 2018, 06:56:52 pm
b) at this point, all you can do is to methodically follow my instructions to completely start over.
Oh believe me. I've done this, and quite a few times.
Quote
There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.
Thanks for confirming that. I've removed the port customizations. It's still in DMZ and with SIP-ALG disabled.
Quote
It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.
I understand this sentiment, but I can assure you my Obihai200 setup is as vanilla as it gets. Just one phone and using Google Voice with no special tinkering whatsoever.
Quote
Follow the steps in my post to completely wipe out everything and start over.
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
I did, and same result. Should I just call Obihai support? Should I setup a rsyslog server so I can see logs?
SteveInWA:
Quote from: Chicago_Dave on May 20, 2018, 09:23:57 pm
Quote from: SteveInWA on May 19, 2018, 06:56:52 pm
b) at this point, all you can do is to methodically follow my instructions to completely start over.
Oh believe me. I've done this, and quite a few times.
Quote
There is no need, nor any point, to any firewall changes, if you are using a typical residential broadband service with a consumer-class router.
Thanks for confirming that. I've removed the port customizations. It's still in DMZ and with SIP-ALG disabled.
Quote
It's great that you have IT and VoIP experience, but ironically, the users who know "enough to be dangerous" are the ones most likely to have previously changed something that is now killing the upgrade.
I understand this sentiment, but I can assure you my Obihai200 setup is as vanilla as it gets. Just one phone and using Google Voice with no special tinkering whatsoever.
Quote
Follow the steps in my post to completely wipe out everything and start over.
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
I did, and same result. Should I just call Obihai support? Should I setup a rsyslog server so I can see logs?
If the device is still under warranty, or you have paid for another year of support, then yes, contact them.
You do NOT need to have the OBi in a DMZ. It's an unnecessary exposure to the public internet.
Cal29:
Having same issue as Chicago_Dave and it started May 5th as well. Have done SteveinWA's instructions several times over the week but to no avail. I had submitted a support ticket twice and left several messages on their so-called "support" line but no response. Today I submitted a third ticket form with a not so veiled threat to contact the FCC--they got back to me less than 30 minutes later with: "We are still checking this issue, please wait for another day or so." Will post If I have any updates from them.
drgeoff:
Quote from: Cal29 on May 21, 2018, 11:10:20 am
with a not so veiled threat to contact the FCC
That is an empty threat. Neither Obihai/Polycom nor Google operate a telecommunication service over which the FCC has any jurisdiction.
I am no Obihai fanboy. I think their PR borders on incompetence, at least one of their first-line tech support people should have been shown the door and some business decisions have been "puzzling". However I remain of the opinion that Obihai ATAs are by far the best currently available in their market segment and that Obihai have some great Engineers. (Note the capital "E").
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