Very disappointing Obihai support / incoming GV calls ring once then dropped
Dobs:
Is there still an Obihai support department? I called their Campbell number twice. Both times the calls went to voicemail. I left messages but no one called back. About a week later (and a week ago), I opened a support ticket through the obitalk.com support link. I haven't received a response.
Can anyone suggest what might be the cause of my problem with Google Voice? Outgoing calls are fine. Incoming calls are dropped intermittently after a single ring. The caller hears a single ring and then fast busy. I've done a factory reset and double-checked the setting within Google Voice. Thinking it might be a problem with the Panasonic cordless phone system connected to the Obi200, I connected a corded phone. This made no difference.
Graham
SteveInWA:
See:
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
Dobs:
Thanks for the link, Steve.
I checked the legacy screen within Google Voice and it says "Forwards calls to: OBiTALK Device -" so I must have firmware that supports the new GV changes.
Made a test call there and unfortunately, there was no change: I was dropped after the first ring.
Graham
SteveInWA:
I would recommend just starting completely over from scratch.
Two things to be aware of:
If you did any sort of customization to disable or block OBiTALK provisioning, you will not be able to set up Google Voice until you revert back to the system defaults.If your router has SPI-ALG ENabled, it needs to be DISabled.
Dobs:
I finally got around to doing a factory reset/set up of GV from scratch. Same problem :-(
ALG is disabled and I don't have any customization to disable or block OBiTALK provisioning.
I'd like to rule out faulty hardware. It's still under warranty. How do I get support? Any Obihai employees monitor this forum? As I said above, I've called twice and opened a support ticket and have had absolutely no response. Very frustrating and disappointing!
Is there still an Obihai support department now Polycom has bought Obihai?
Graham
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