Very disappointing Obihai support / incoming GV calls ring once then dropped
drgeoff:
Quote from: Dobs on May 22, 2018, 03:51:45 pm
Is there still an Obihai support department now Polycom has bought Obihai?
It is questionable whether Obihai had a support department worthy of the name even before the Polycom acquisition. :(
As to whether they still have one, the responses you have not received do not, judging by other posts, appear to be unique. I think that answers your question.
KC512:
I am on the latest firmware 3.2.2 (Build: 5859EX) with my OBI 200.
A couple weeks ago, started getting many calls with one ring on Google Voice port. Could not answer calls, although could place calls fine.
I see where many people solved this problem by removing the device from the Obi Dashboard, Doing a Factory Reset of the Obi device, deleting the Google Voice apps, Adding the device back, and then Adding Google Voice service.
I tried this and it still does not ring more than once on incoming calls. The only number that Google Voice forwards to is the Obitalk Device. The older "Google Chat" was replaced a few weeks ago by the following:
OBiTALK Device - 510228395
sip:.....===@obihai.sip.google.com
The call to the test number 222-222-222 works fine, as do calls to other phones.
Any help would be greatly appreciated as my 90-year-old mother uses this number to call me and it is not currently working.
Thank you.
Kurt
SteveInWA:
First: modify or delete your post, to remove the SIP information.
Second: regardless of what you may have tried, refer to this post, and follow every step, in order, not skipping or second-guessing any step: https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
KC512:
Re: "Second: regardless of what you may have tried, refer to this post, and follow every step, in order, not skipping or second-guessing any step: https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076"
This is the exact procedure I followed.
After further testing, it appears that Google Voice is forwarding the call to my cell phone service provider, even though that has been disabled in Google Voice. The voicemail message I get when I call the GV number is the same as when i call my cell phone number.
I know this is probably out of your area of expertise, but is there a way to get Google to fix this problem? Or are you aware of a workaround? Will removing the Cell #, and adding it back fix it?
UPDATE: I removed the cell phone from Google Voice and added it back. It now works properly. The incoming phone calls ring until the home phone is answered and the cell phone can be turned off.
Thank you for all your help.
Kurt
SteveInWA:
Good work troubleshooting! Thanks for circling back with that information.
Navigation
[0] Message Index
[*] Previous page