Obi202 Static when switching back back to original caller after call waiting
managerharry:
Hmm, OK. I hope it will prove to be a good thing. When you put it that way it sounds like it could be. It's hard for people not to assume the worst when the customer support forums seem to be manned only by 1 person (thanks by the way!) with whole sections being gobbled up by spambots and the company gets bought by another company that gets bought by another company and all along the customers are given no real updates beyond the vague boilerplate text in the "Polycom Announces Agreement for Strategic Acquisition of Obihai Technology" press release. Keeping customers in the loop never seems to have been a strong point for Obi but in the absence of facts it is natural for people to speculate based on whatever information they can find. A concrete statement from Obihai basically stating what you stated re: the merger is a good thing, obi devices are not going anywhere, and indeed should get better features and more support, would go a long way.
On a positive note:
I just tried removing and re-adding my phone power account to the obi-- I had originally signed up in the brief window a few years back when it looked like google voice support was going to be axed and obi had a managed setup option for phonepower through the obitalk portal -- since the managed connection is no longer valid I had to enable SIP credentials on PhonePower in order to be able to reconnect the obi. my phonepower number spoofs the gv number so I use them interchangeably. just did a test while connected to sp2 with new phone power config and I'm able to flash between calls without static. I'll have to wait until the phone starts ringing more tomorrow to verify if this hold up since the last time I tried using the sp2 phonepower line a few weeks back I still got static when flashing between calls.
*fingers crossed*
managerharry:
Dang, I was hopeful last night that things were working properly after I removed and readded PhonePower and switched over to that night and did some quick testing where I could successfully flash between calls. However when I tried again this morning the static has returned when I try to flash between calls. Again, this is running through SP2 which is setup with PhonePower. I did notice one thing in repeated testing though--- if I dial out and call someone and then answer an incoming call it goes to dead air but I can then successfully flash back to the original call. However if I answer and incoming call first, then try to flash to another incoming call and flash back to the original call I get static. When I switched back to Google Voice on SP1 the static persists.
Any point to removing and re-adding Google Voice?
managerharry:
After removing and readding Google Voice and PhonePower to my original Obi202 to no effect, I went ahead and figured I'd try purchasing and setting up a new Obi202 in case there was some hardware problem causing these issues. Sadly, the exact same issue persists with the inability to use call waiting / flash functionality without static when returning to the original call.
Any updates on progress towards resolution of this issue?
jjtricket:
Experienced the static today, surprised this is still going on..................
managerharry:
I contacted Obi support for my new Obi202 about this problem and received the following suggestion
"Regular analog phones simply use the hang-up once button to “flash” over. Try that."
Facepalm. I tried it for the sake thoroughness, and of course it does nothing to alleviate the static. I've got to say, this is a serious fuckup for a device that has a giant "Google Voice" logo on the front of it. And to get a flippant and frankly stupid suggestion like the above from the official tech support email is rather horrifying. At this point I'm starting to lose hope of any serious effort on the part of Obi / Polycom to address this issue.
Can anyone offer any further suggestions?
Maybe some combination of using another service for outgoing calls that spoofs my GV number and setting GV to ring my other number as well. Would that even solve it?
ahhhhhhhh :'(
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