Obi202 Static when switching back back to original caller after call waiting
wpsb:
Nope, they just continue to ignore their customers! We spent the money, they don't reply. Lucky us!
bbarker:
Quote from: SRobi on February 11, 2019, 09:16:44 pm
has anyone had a response from GV or Obi/Polycom?
I reported it to support, but they wouldn't help because my OBi200 is out of warranty. Maybe someone in warranty will have better luck.
RFC3261:
Quote from: bbarker on February 17, 2019, 12:59:03 pm
I reported it to support, but they wouldn't help because my OBi200 is out of warranty. Maybe someone in warranty will have better luck.
One thing to understand is that if your device is in warranty (or you pay for the extension) you will get a response. That is different than you will get a fix. The last known comment was "they are working the issue, but do not yet understand the root cause".
From the last known hint, there were issues finding a reliable reproducer. Does anyone have a 100% reproducible case (not it happens occasionally when you call someone, 100% step by step reproducer that never fails to reproduce the issue).
krowe:
Quote from: RFC3261 on February 18, 2019, 01:59:14 pm
Quote from: bbarker on February 17, 2019, 12:59:03 pm
I reported it to support, but they wouldn't help because my OBi200 is out of warranty. Maybe someone in warranty will have better luck.
One thing to understand is that if your device is in warranty (or you pay for the extension) you will get a response. That is different than you will get a fix. The last known comment was "they are working the issue, but do not yet understand the root cause".
From the last known hint, there were issues finding a reliable reproducer. Does anyone have a 100% reproducible case (not it happens occasionally when you call someone, 100% step by step reproducer that never fails to reproduce the issue).
I was under warranty when I reported this problem, called Obi Support and Submitted an online support request. Never heard a word back from Obi. I am no longer under warranty as of Oct '18 and there is no way I am paying for support considering they did not respond while I was under warranty. Bottom-line the claim that if you are under warranty you will get a response is/was false, at least in my case.
As far as reproducible case, I can repeat this problem all day every day reliably. Not sure who they have reached out to or how they reached out but this has been happening ever since GV moved away from XMPP
glenviewjeff:
Me too, has been happening for a couple of years for me, finally getting around to seeing what to do to fix it. Simple to reproduce by taking a call waiting and then returning to original call, or trying a three-way call. It's irritating as hell to see that Polycom appears not to care. Add them to the corporate Hall of Shame.
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