Obi202 Static when switching back back to original caller after call waiting
cj4331:
I'll chime in too. I've been having the static problem when I answer an incoming call (not call waiting) for months now. It happens frequently but not often enough to plan a test.
I think it's OBI and not GV because I have GV send the call to my OBI and cell. When someone calls my GV number, my obi phone and cell phone both start ringing. I go to pick up on the obi and I get loud static. I then notice the cell is still ringing. Unfortunately I can't remember ever having been able to make it to the cell phone and successfully answer the call on it. I have grabbed the cell and hit answer but nobody was there and I'm not sure if I just missed them hanging up or if it was dead or if it was just another robo call checking to see if I'd answer.
managerharry:
Purchased a new Obi200 which also had the same issue out of the box. Recently the frequency of it cutting to static has gone down significantly, but unfortunately the dead air (answer incoming call, can't hear caller, they can't hear me) issue has gotten worse. Obi is running 3.2.2.5921, the latest AFAIK.
Ahhh.... what a pain.
caleecs:
The static has only happened rarely for me. It happened again a couple of weeks ago, but that was probably only 1 time in a few weeks.
The dead time when initially answering a call happens every time and therefore is extremely frustrating. Really makes it almost unusable.
dazedxxx:
Well its been about a month since I posted and opened a ticket for both of my obi's and, .......crickets.
No support response....so what good is paying for extra support, when they don't even answer your problem.
caleecs:
I filed multiple support tickets and left messages with customer support all with no response.
I even filed a complaint through BBB, but they said they never received a response from Polycom.
I have no idea how they can have 4.4 stars on Amazon for the product.
Even though you have to pay a little, it seems to me at this point, Ooma is the far superior product and support.
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