setup obi200 device is offline
bill-cary:
I had 4 GV #s configured on my OBI200.
The primary line on SP1 stopped working during this changeover fiasco. Nothing I did worked so I finally did a ***8 1 to factory reset (after I tried the reset button).
After each reset I tried to configure the GV# on the portal. All it does is sit there configuring, finally telling me the OBI is offline - after it sent code to server and server rcvd it and proceeded with setup (obviously).
The same thing happens when I try to configure the previously working SP2 GV#.
or the previously working SP3 GV# or SP4. It comes back and tells me that SP1 is offline.
DID my OBI200 SP1 die==or WHAT is going on with this Polycom system???
Router is configured for port forwarding and DMZ - but it previously worked for a long time without this b4 it died.
booters:
Same problem here....
Just bought the new OBi200 device to replace the OBi100 that's worked like a champ for years. I use one GV number and Anveo 911.
I deleted the old device and went to add the new device. Like Bill reported, the portal sits showing configuring for several minutes and then shows Off-Line. I've factory reset, rebooted and updated FW to 3-2-1-5757EX without success.
Since my unit is new and showing Active Hardware Warranty and Premium Technical Support, I'll see what they have to say.
drgeoff:
It is not unknown for Obihai's back end stuff to fail and when it happens during a weekend it doesn't get fixed until the Monday at the earliest.
booters:
Yep.... very likely. Thanks.
I started to do this setup last night but the Obitalk Portal was down for scheduled maintenance. This issue could be an unintended artifact of the changes made then.
Cheers.
bill-cary:
thanks booters
my f/w version is 3.2.2 (Build: 5859EX)
I suppose it is possible yours is not update enough
waiting to hear what OBI has to say
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