Going on 2 Weeks - ObiTalk 200 can't receive or make calls with Google Voice
RedRaider89:
I received this reply from Obitalk Premium Tech Support, however this did not fix my problem either after going through these steps:
Obihai Support <Obi.Support@polycom.com>
11:33 AM (1 hour ago)
to me
Hi,
Let’s try the following here and best to use Chrome or Edge browser on your laptop or desktop running the latest Windows:
Go to www.gmail.com and log in using your gmail. Go to the very left bottom of screen, click Phone Handle icon (for Phone calls) and make a one-time call out to 1-800-221-1212 (or any other numbers). This one-time call out is to activate (or, re-activate) your GV account.
Make a call out from Hangouts by clicking on the Phone Handle icon. Once connected, hang-up the call.
Then make your test calls in/out again from the phone connected to your OBi device.
Best Regards,
Obi Support at Polycom
drgeoff:
1. Until you can reach the echo test, it is a pointless waste of time attempting to configure any VoIP service. Did you inform tech support that you cannot reach the echo test number?
2. Dialling ***1 gives you more than the IP address. I told you to report all that was read out to you.
RedRaider89:
Yes, I informed them the echo test failed.
***1
"Basic Network Status Your IP Address is 192.168.0.18 your DHCP is enabled"
Thanks
drgeoff:
1. The echo test fail bit is more evidence that at least one support person should be shown the door.
2. Are you tech-savvy enough to change the IP addressing from DHCP to static and fill in appropriate numbers for the IP address, the subnet mask, the default gateway and to put 8.8.8.8 for DNSServer1?
RedRaider89:
Thank you. Yes I can do that. Under WAN Settings?
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