Unanswered Email

(1/6) > >>

RonR:
Quote from: OBiSupport on August 12, 2011, 10:52:32 am

Hi RonR,

We apologize if you have emails to us that remains unanswered.

We will look into all your past emails and will address them if any of them sits unattended.

Thanks for all your timely assistance to our OBi users in the forum, it is much appreciated.

- Obihai support

Obihai support,

I'm curious why you made these statements but have not followed through. Since reporting a parsing/matching problem with the OBi's Digit Map Processor on July 5, I have been unable to get a simple reply as to whether you have even been able to reproduce the problem. I do not understand why you
have ignored my emails and I would appreciate the courtesy of a response.

Ron

OBiSupport:

Please let us know if you have any additional input to the following clarifications on your requests.

1. DMP: The solution is to use the following Digit map rule: |[^'@'][^'@'].'@'@@.]|
The digit map rule you intended to use is not supported.

2. pli/Mpli Expansion: If you would be so kind as to post this as a feature request, we will evaluate for inclusion in a future software release.

Thank you very much for your continued participation and support!

RonR:
Quote from: OBiSupport on August 30, 2011, 04:53:25 pm

1. DMP: The solution is to use the following Digit map rule: |[^'@'][^'@'].'@'@@.]|
The digit map rule you intended to use is not supported.

You proposed this solution in the last email I received from you back on 7/15, but as I responded at the time, that rule is not even syntactically correct (it has a mismatched number of brackets). Using it as is or removing the final bracket (|[^'@'][^'@'].'@'@@.|), the addition of your rule prohibits the dialing of anything (everything gets a busy after a 10 second delay). I can only assume it was never tested.

You say that the digit map rule I intended (@@.'@'@@.) is not supported. Would you please explain why and what is wrong with it? It does, in fact, work absolutely perfectly to match SIP URI's (anything@anything). The only problem is that its presence causes Star Codes that use the coll(VAR) function to fail (*60, *62, *72, and *74). Only those four Star Codes are affected and nothing else. Clearly, there's a bug in your parser. It amazes me that you don't seem interested in researching and correcting this problem.

Quote from: OBiSupport on August 30, 2011, 04:53:25 pm

2. pli/Mpli Expansion: If you would be so kind as to post this as a feature request, we will evaluate for inclusion in a future software release.

I'm surprised that you would ask me to post this as a feature request when in email exchanges with you back on June 1, you told me you would be able to add this capability in a future release. What I asked you back on 8/7 (quoting our original exchanges) and got no reply to was if this might be included in the forthcoming v1.3 release.

Navigation

[0] Message Index

[#] Next page