Star code *69 not working anymore

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jemco:
My OBI200 used to work when dialing "*69", but now a voice says "There is no call route"

When I look at the web gui for my OBI200, at the star codes profile A or B, code 2 is this:
*69, Call Return, call($Lcn)
And the default checkbox is checked.

HardwareVersion   1.4
SoftwareVersion   3.2.2 (Build: 5859EX)

Can someone please help with this?

Thanks in advance.

Joe

dvddavid:
I'm having the same issue on both my GV numbers.

Any updates on this??

azrobert:
Assuming GV is defined on SP1 and SP1 is your Primary Line, make the following config change using OBi Expert:

Service Providers -> ITSP Profile A General -> DigitMap:
(<+:>1xxxxxxxxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.S3)

The new GV SIP includes a plus sign at the beginning of the CallerID. You don't have a rule for this, so the call fails.

dvddavid:
Quote from: azrobert on July 12, 2018, 01:06:08 pm

Assuming GV is defined on SP1 and SP1 is your Primary Line, make the following config change using OBi Expert:

Service Providers -> ITSP Profile A General -> DigitMap:
(<+:>1xxxxxxxxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.S3)

The new GV SIP includes a plus sign at the beginning of the CallerID. You don't have a rule for this, so the call fails.



Thanks for the reply.

In my case, I have GV on both SP1 and SP2, with SP2 being the primary. Would I still make the same change? Or the same (<+:>1xxxxxxxxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.S3) but in a different profile?

***EDIT*** OK so I took a chance and changed ITSP Profile B thinking that might be it. No change same "no route is available) message.

Heres a bit more detail on how my 202 is setup. GV on both SP1 and SP2, a physical phone only on port 2. Both numbers ring port 2, with SP2 as my primary. In a perfect world I would love to have a call on SP1 returned via SP1 , SP2 returned via SP2.

azrobert:
That should have worked. Let's take a different approach. Remove the plus on only SP2 inbound calls. Now when you do a *69 it "SHOULD" be routed to SP2, the primary line. Add a rule to route * numbers to SP1 when using *69.

Use OBi Expert to make the following changes:

Service Providers -> ITSP Profile A General -> DigitMap:
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.S3)

Service Providers -> ITSP Profile B General -> DigitMap:
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.S3)

Voice Services -> SP2 Service -> X_InboundCallRoute:
{(<+:>1xxxxxxxxxx):ph},{ph}

Physical Interfaces -> Phone2 Port ->
Add following to the beginning of the OutboundCallRoute:
{(<+:>1xxxxxxxxxx):sp1},

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