How do I remove the OBiTALK without it breaking my Google Voice service??
SteveInWA:
Sorry to hear that.
Google is working on fixing this. My "informed guess" is that it will be solved by Monday.
However, perhaps this will give you a real-world example of why I do not recommend using Google Voice for business purposes. It has a great feature set and awesome tools for managing one's personal voice and text communications. However, there is no service level guarantee, and no direct customer support. The small cost savings it offers will be quickly offset by blowback from unhappy customers, when they can't reach you. In today's environment of Yelp, Angie's List, and many other review websites, people are too quick to condemn a business for something like this.
You may want to consider porting your Google Voice number out to an Internet Telephone Service Provider (ITSP) that has a good track record and reasonable prices.
ktpl:
Thank you SteveInWA, for your speedy reply!
I've noticed Google Voice has been doing some updates, so you think my situation related to those updates? When will I know that the updates or fixes have been made? Is there a site or forum where that is posted? I'll do another test next week to see if I'm Google Voice service is still requiring that I have my OBiTalk 200 configured to it for it to work.
I had been considered porting from Google Voice but hesitated when I read mixed reviews on the two that I thought would be a good next step, where were mightycall.com or grasshopper.com. Do you have a recommendation for an Internet Telephone Service Provider (ITSP) that has a good track record and reasonable has prices?
Many thanks!
- k
SteveInWA:
Quote from: ktpl on June 14, 2018, 01:43:56 am
Thank you SteveInWA, for your speedy reply!
I've noticed Google Voice has been doing some updates, so you think my situation related to those updates? When will I know that the updates or fixes have been made? Is there a site or forum where that is posted? I'll do another test next week to see if I'm Google Voice service is still requiring that I have my OBiTalk 200 configured to it for it to work.
I had been considered porting from Google Voice but hesitated when I read mixed reviews on the two that I thought would be a good next step, where were mightycall.com or grasshopper.com. Do you have a recommendation for an Internet Telephone Service Provider (ITSP) that has a good track record and reasonable has prices?
Many thanks!
- k
Yes, the issue is related to the recent major update to the Google Voice infrastructure. It's up to you: you could hang in there, or you could port out your number to another service provider. If it was me, I'd record a new voicemail greeting for my Google Voice number, informing callers that the number is not working properly at this time, and to please call xxx-xxx-xxxx instead. Then, turn on Do not disturb mode in Google Voice settings.
You can make a test call on Monday to see if the problem has gone away; if so, then you can revert your settings and your greeting back to normal.
678pc:
I FIGURED IT OUT - FIRST do this step that someone else mentioned: Go here: https://myaccount.google.com/
Under "Sign-in & security", click "Apps with account access". On the next page, click "MANAGE APPS". Delete the OBiTALK/Google Voice access permission.
THEN YOU MUST GO TO GOOGLE VOICE - THEN CLICK ON THE MENU ON THE TOP LEFT AND CHOOSE 'LEGACY GOOGLE VOICE' - THEN GO TO GOOGLE VOICE SETTINGS (now in the old style) and you can see an entry for OBI that needs to be deleted. This is not visible in standard settings... has to be legacy mode.... once it is deleted the old phone lines start ringing again like normal....
Phew.. I about had a heart attack thinking my company line was dead... been using with no issues for nearly a decade and have a history of over 60,000 calls/texts. Couldn't find this info anywhere online and finally stumbled across the setting after being down for 2 days.
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