Can't import google contacts with obiextras
SteveInWA:
Quote from: madhatter on June 18, 2018, 02:03:14 pm
here's what's happening see attached
Thanks! I sent your post over to one of my contacts at Polycom to investigate.
RE: your theory about which Google Contacts UI I am using; I have used both. They are just two different UIs that access the same data, so that wouldn't be the issue. Similarly, both the new Google Voice UI and the old, "Legacy" UI are accessing the same system.
One thing you could try: Google Chrome Browser allows multiple Google accounts to be signed in on the same browser at the same time. This can cause some functions to break, because the function is trying to operate on account "A", but you actually want it to use account "B". To prevent this:
Open a Chrome browser window. Press Ctrl-Shift-N to open an "Incognito" browsing window. In that window, sign into only the one Gmail account that holds your desired contacts list. Go to this page: https://myaccount.google.com/. Click the "Accounts with App Access" link. On the next page, click the "MANAGE APPS" link. Delete all entries that mention contacts import. This will reset the permission. Do NOT delete the permission for OBiTALK. See my screenshot below.
Press Ctrl-T to open another browser tab in the same Incognito session. Log into your OBiTALK account and try the import function again. It should ask you for permission to access Google Contacts. Look closely at the pop-up
dialog box, and make sure it displays the correct Gmail address of the desired Google Contacts list.
madhatter:
Thanks again for your help... I did go into incognito and did find an import record under manage apps and deleted it, like your screenshot, however after trying to import under a new incognito tab I get the same error :-(
madhatter:
here's the confirmation I get from Google that the OBiTalk service is authorized.... the gmail account is the correct account. See attached
SteveInWA:
Thanks for trying. I don't know why it isn't working, but at least you now know that OBiTALK has the correct, "fresh" permission from you, to access your Google Contacts. So, the problem is on the OBiTALK side.
SteveInWA:
A tech support rep at Polycom is working on your issue. Hopefully, you'll know more tomorrow.
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