GV no longer rings Obi Phone - Cannot forward calls to Google Chat in settings

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zhangster:
Hello. We have an OBi1022 that GV no longer rings. We have 2 Obi1032 phones that will ring.  It's just this one phone that GV will not ring.

The Support page says I need to enable "forward calls to Google chat".  However, that is no longer an option in GV settings.

I've also tried to add an SIP in GV Legacy settings, but when I click on "Add a Phone" it just takes me to the new GV settings, and there I cannot directly add an SIP.

Any solutions?  Please help!

azrobert:
The following worked for me.
From the OBiTalk dashboard under the OBi1022, click on the SP where GV is defined.
If the SP's aren't listed, click Expand to the right.
Click on Replace Google Account Credentials.
Go thru the process while signed into the same GV account.

SteveInWA:
Quote from: zhangster on June 12, 2018, 11:19:01 am

Hello. We have an OBi1022 that GV no longer rings. We have 2 Obi1032 phones that will ring.  It's just this one phone that GV will not ring.

The Support page says I need to enable "forward calls to Google chat".  However, that is no longer an option in GV settings.

I've also tried to add an SIP in GV Legacy settings, but when I click on "Add a Phone" it just takes me to the new GV settings, and there I cannot directly add an SIP.

Any solutions?  Please help!


To be clear, the instructions you read are outdated.  OBiTALK devices no longer use the old Google Chat infrastructure.  The forwarding to OBiTALK devices is now automatically configured when you configure a SPx to use Google Voice.

zhangster:
Thanks Robert & Steve.  I think I need to update the latest FW.  But I get different versions of the FW if I:  1, download from the website, 2, update from the phone panel, or 3, update within the Obi Dashboard. Does anyone know where I can download the latest FW for the 1022 please?

RFC3261:
Quote from: zhangster on June 13, 2018, 09:59:46 am

Does anyone know where I can download the latest FW for the 1022 please?

There is no stable location available for the latest FW.  The latest FW *should* have been loaded to the device recently.  If it does not (and there are known cases where something went wrong), one may need to follow the "remove from portal and reset to factory defaults and then reconfigure your GV SP" instructions to let the device update as part of its processes [there are various alternative procedures one can attempt, and they may, or may not work].

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