GV no longer rings Obi Phone - Cannot forward calls to Google Chat in settings
SteveInWA:
Quote from: zhangster on June 14, 2018, 04:02:47 pm
Thank you all for the replies. I think I've found the fix. May be temporary but it's working now. Don't know for how long.
Steps:
Remove GV as SP from dashboard
Reflash FW with crowdsourced version "NAF". Not sure I'm allowed to post the link, but one should find it via google. This FW allows me to force-add the phone's SIP into GV legacy settings.
Add GV as SP in dashboard - Verify your phone is now listed in GV legacy settings.
Revert FW back to Obi's current version - This step is probably optional. I just don't like running a crowd-sourced FW on the phone.
If it still doesn't work, then try removing and adding GV as SP again.
No need to use hacked firmware. Just follow the instructions and let the device update. I have no idea how it will treat a device that has that firmware on it, though.
The correct firmware build number for the 1000 series phones is: 5.1.11 (Build: 4858EX.1311)
zhangster:
Thank you Steve. Thought about switching to RingCentral as my phone vendor. They quoted me $120 a month for my small biz. Yikes. I will try to hold on to the free GV for as long as I can.
SteveInWA:
No worries. Let's see what happens next week and go from there. There are plenty of less-expensive service providers, but they require a bit of DIY setup skill. Many of us here use Callcentric, voip.ms or Phonepower. They all work with OBi devices.
zhangster:
Thanks again Steve. Finally decided to bite the bullet and made the switch to callcentric. Now the porting wait starts. Looking forward to no more dropped connections 1 out of 5 calls.
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