GV no longer rings Obi Phone - Cannot forward calls to Google Chat in settings
zhangster:
I have tried to let the system auto-provision. Set auto-provision to "system start" but it will not perform auto-provision on reboot
RFC3261:
Quote from: zhangster on June 13, 2018, 10:38:39 am
I have tried to let the system auto-provision. Set auto-provision to "system start" but it will not perform auto-provision on reboot
Have you removed the device from the portal, and performed a factory reset (***8 on a phone and/or push pin reset?)? If not, do so.
SteveInWA:
Quote from: RFC3261 on June 13, 2018, 05:05:02 pm
Quote from: zhangster on June 13, 2018, 10:38:39 am
I have tried to let the system auto-provision. Set auto-provision to "system start" but it will not perform auto-provision on reboot
Have you removed the device from the portal, and performed a factory reset (***8 on a phone and/or push pin reset?)? If not, do so.
This.
Do not fiddle with the provisioning settings. Restore the device to factory defaults after first deleting it from your OBiTALK dashboard, then add the device back again. Let it sit a while, then pick up the phone and key in ***0 then 1# to hear the firmware build number read back to you. It needs to be 3.2.2 (Build: 5859EX) or higher. Don't even attempt to set up Google Voice unless that's the case.
drgeoff:
Quote from: SteveInWA on June 14, 2018, 12:24:23 am
...pick up the phone and key in ***0 then 1# to hear the firmware build number read back to you. It needs to be 3.2.2 (Build: 5859EX) or higher.
The OP is having a problem with an OBi1022 phone. Those tend to have firmware versions beginning "5." I have not had my 1032 plugged in for a couple of months so cannot say what firmware version the IP phones are being upgraded to for the changed GV. However the OP could seek that info from either of his 1032s which presumably have been updated.
zhangster:
Thank you all for the replies. I think I've found the fix. May be temporary but it's working now. Don't know for how long.
Steps:
Remove GV as SP from dashboard
Reflash FW with crowdsourced version "NAF". Not sure I'm allowed to post the link, but one should find it via google. This FW allows me to force-add the phone's SIP into GV legacy settings.
Add GV as SP in dashboard - Verify your phone is now listed in GV legacy settings.
Revert FW back to Obi's current version - This step is probably optional. I just don't like running a crowd-sourced FW on the phone.
If it still doesn't work, then try removing and adding GV as SP again.
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