I"m having issues with my alarm system - GE CADDX, with OBI200 and Google Voice, alarm box is checked in the OBI configuration.
My alarm is dialing and trying to send messages to the Monitoring Center but the transmission is not clear or incomplete, so the Monitoring Center doesn't know what code(s) the panel is sending and, therefore, they don't respond (i.e., call to see if everything is OK). I can see the call attempts and messages in my Monitoring Center online interface.
I put a support ticket into OBI/Polycom on Friday, but they haven't responded to that yet. Not sure what to try.
This was all working perfect before when I was on Time Warner / Spectrum VOIP phone service. There was no Google Voice or OBI200 at that time - the panel was plugged to a phone jack and that was plugged into the Spectrum cable modem phone port.
Any advise on this is appreciated.