OBI200 - Call forwarding on No Answer does not work
Nhlobi:
Hi, I have been trying to get several solutions that I have seen posted to work. My preference is to have my OBI200/GV device ring and also have it forward the ring to 2 other phones but they say the best way to eat an elephant is one piece at a time, so I backed off my attempts to modify "x-Inbound_Call_Route" with 2 cell phone numbers (could not get it to work) to just trying to get Call Forwarding on No Answer to work to one number. I tried to do it through the Star Code 62 and also manually.
I reverted back to defaults now and just left it with the Star Code results just in case it is suspected that I may have screwed things up with the manual configuration attempts and yes, I rebooted the box with the latest change.
So, I have Google Voice serviced through the OBI200. I visually checked the settings on my device's webpage and everything looks like it should (it is different from what I saw on my dashboard) but when I call the GV number, it never tries to call my cell phone, it just keeps on ringing on the GV number until Voicemail.
The only guess I have that it may not be working (besides a bug), is that I am trying to call a Canadian cell phone number and GV will not allow a call forward to a non-US number. But this is the OBI doing the forwarding so?????
Any assistance would be appreciated.
drgeoff:
A couple of gotchas:
1. As you have configured GV using the Obitalk portal you should use its Expert mode to change settings of your OBi200. Changes you make by logging in to locally to the OBi200's IP address on your LAN would be soon overwritten by the portal.
2. When you do any form of call forwarding via the OBi, each destination is an additional call in progress. I think GV will support two calls, ie the call it is forwarding to your OBi and one that your OBi is making to forward the call. The SP1 X_InboundCallRoute syntax to make the OBi ring the phone and forward to another number is
{ph,sp1(N)}
where N is the number you are also ringing. (Assuming GV configured on SP1.) Be aware that the CallerID will be your GV number, not that of the original caller to your GV number.
I'm not convinced that GV will not let you forward to a Canadian number. If it will forward to one, that is simpler than getting the OBi to do it. And the CallerID will be that of the original caller.
Nhlobi:
Thanks Dr. Geoff.
In fact, GV will not forward to a Canadian number as I tried to change it in GV and it indicated it would not allow me to do that for that specific reason.
I did set up manually SP1 X_InboundCallRout just as you described, several times, using caps, non-caps to no avail. No success. As I said in my first email. I am just trying for now to get "forward on no answer" to work at this time, what should be a pretty easy matter and even though the webpage for my device indicates the correct settings it will not call forward. I realize the changes need to be done on the device itself, so when I said the OBI webpage, I mean I went through my browser and made the changes directly to the unit.
I have included a screen shot of my OBI settings for "call forward on no answer" (with a blacked out number). I canot see why this is not working. Should be easy, considering I went through the * menu on this occasion to implement it.
SteveInWA:
The OBi isn't magically forwarding your calls itself. It needs a carrier to use to make that call. Since Google Voice will not forward to non-US numbers, you can't do that using Google Voice.
Nhlobi:
Thanks Steve
Steve, I am not looking for magic, just logic.Just to be clear, GV does allow calls to Canada or to almost any other country. so I can dial my own number from GV. I just can't set it as the call forward number on the GV webpage. I suspect the issue is licensing or some such thing. The only type of call forward number acceptable on the Google Voice webpage is a US number.
So in my view, GV is a legitimate carrier that will call Canada or anywhere. Unless OBI somehow uses GV to implement the actual call forwarding (like GV's web page settings, which I doubt) instead of the OBI box itself doing the call forwarding using the carrier that is configured on the box, I can't see why this doesn't work.
I may not have explained this clearly in last posts. I hope I have done a better job this time.
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