[SOLVED] No audio incoming calls - outgoing OK - even after re-set - GV
glnz2:
Obi 200 has worked well for almost a year with our Google Voice number. NOW for about a week there's no audio (voice) in or out for INCOMING calls. The phone rings but no audio when we pick up - we can't hear the caller and the caller can't hear us. But outgoing calls are OK - audio is good.
- Also, our GV pages look OK, including Legacy.
- Also, the Obihai 200's Obitalk pages show the latest firmware 3.2.2 (Build: 5859EX).
I did Steve-in-WA's complete reset at
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
but that did not help. The problem continues.
ADDED DETAIL - In our GV pages, there is no reference any more to "Chat". Instead, we see:
Quote
OBiTALK Device - [Our Obi number]
sip:[Many letters]===@obihai.sip.google.com
What should I try? (This is an important line for my wife's SOHO.)
Thanks!!
glnz2:
One more clue: On my browser in GV Legacy, at the upper left, there's an orange square button "Call". For the first time ever, I used it to try to make a call, selecting the ObiHai in the "Phone to Call With" dropdown. Will not work - get "We had an error" on that web page under the "Call".
But instead, if I select "Mobile," it works and connects my personal mobile to the dialed number.
Also, my network setup is the following (as it has been for the entire year we've been using the Obi 200 with GV):
This is all in my wife's mini-office, which she rents in a mini-office location in NYC. The mini-office company provides an ethernet socket for our link to the internet. We connected that to an old Verizon DSL modem-router to be our internal router. We changed that router from DSL modem to "Routed Bridge".
We changed "WAN uplink port Settings" from PPPoE to Routed IP.
Also, the "VersaPort", which is one of its four ethernet sockets, remains "WAN uplink port" which says in a note "VersaPort (Ethernet 1) is currently configured as the broadband port". I have NOT yet tried the other option, "LAN ethernet port".
This setup continues to work well for our purposes and also provides WiFi in the mini-office. The three wired LAN connections are the Obi and two PCs (including the one I am writing on.) The printer is on the WiFi, and so is a list of portable devices when we're in the office, like my wife's iPhone and iPad and MacBook.
So, does our setup conflict with the new GV tech (which changed this month)? What would you recommend?
glnz2:
And more - just now, an internal **9 Obi call to our internal Obi number worked!
What does THAT mean?
glnz2:
Two thoughts:
1) Is it possible that the mini-office company is blocking the incoming audio signal on its internet feed to us?
I note that the ALG page of our mini-router's EWS has SIP unchecked. That makes me wonder if it is the type of internet signal/packet that can be blocked and whether the mini-office company's IT folks might be blocking the audio.
2) Right now, our Obihai is on the LAN side of our mini-router described above. But what if I moved it to the other side? I could get a switch. I would have the mini-office's ethernet cable go to the switch, and I would have both the ObiHai and our mini-router connected to the switch as well. That way, the ObiHai would be before the mini-router, not behind it.
But would I still be able to access it in ObiTalk to re-do the GV?
What do you think?
glnz2:
Some more info -- In GoogleVoice, Call Screening is OFF. Has been OFF from the beginning almost a year ago.
ObiHai support asked me to turn it off, but I replied that it is already off. I hope they come up with something else.
Ideas?
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