[SOLVED] No audio incoming calls - outgoing OK - even after re-set - GV
glnz2:
Update - Obihai responded to my service-request emails (because I'm still in the first-year warranty for the ObiHai 200) and suggested
(A) deletion of the obihai device from the GoogleVoice phone tab setting, (B) deletion of the GoogleVoice number from the Obihai SP1, and (C) re-setup, and
(D) if there is still a problem, create a new gmail name (but without a new number), transfer the GoogleVoice number to the new Gmail name and then transfer it back.
Unfortunately, these suggestions did not work. One of my following test calls worked but then following calls stopped working. After three more delete and re-set tries, the same happened a bit later. (I did MANY test calls over 90 minutes in between variations of these steps.)
Well, I think ObiHai tech is still working on this and I hope we find an answer.
(By the way, my wife's mini-office landlord advises that they are not blocking anything.)
Again, any thoughts?
Malachi123:
No fix from me, I'm sorry...
I doubt that the switch-around for the modem > router > obi (to modem > obi > router) will do anything for you... because that's what I have (for years), and am still having my own issues (audio is fairly bad every few seconds.. it cuts off a word).
Mango:
Chances are good your wife's mini-office has a NAT router that's serving the tenants. Since you've added your own router, this results in a double NAT. This is not always a problem, but sometimes it is. Let us test to see if this is causing a problem today.
1) Set a good strong user/admin password on your OBi200.
2) Connect your OBi200 directly to the office's ethernet socket, bypassing your Verizon router.
3) Try to dial the OBiTALK echo test at **9 222-222-2222.
4) Try to use your cell phone to call your OBi and test for audio in both directions.
Let us know if this changes the symptoms.
glnz2:
Update -- I brought the Obi200 home and connected it to my home network. It works. Calls coming in work - I can hear the caller and the caller can hear me.
So - how is my wife's mini-office network different from my home network?
The setups are somewhat similar.
In both cases, an internet-connected Ethernet cable goes to the "WAN Port" on our router. The Obi200 is plugged into the LAN side of the router.
The routers are different. At home, it's a new Verizon FIOS Quantum G1100 router. My internet speed is typically 700Mbps down and 940Mbps up, with very low latency (3 ms ping) to any nearby test server.
In my wife's mini-office, it's an older Verizon Westell 7500 DSL modem-router that has been switched to "Routed Bridge" or "Routed IP" status. (It does not expect DSL any more.) The internet speed is typically 50Mbps down and 70Mbps up, with even lower latency (1 ms ping) to any nearby test server.
In my wife's mini-office, on this Westell 7500:
- The "Firewall Settings" are set to "No Security (None) - All traffic is allowed."
- QOS is NOT enabled (and has never been enabled)
- On its ALG settings page, FTP, PPTP and IPSec are checked, but H323, TFTP and SIP are NOT checked (always like this).
- For external DNS, it is set to query OpenDNS at 208.67.222.222 or 208.67.220.220
- On its VPN page, PPTP PassThru, L2TP PassThru and IPSec PassThru are all checked. There are no other entries.
- UPNP is enabled.
- This router provides DHCP IP Address Distribution to our computers and devices. When it was last plugged in, the Obi200 was assigned 192.168.0.39. (Private LAN is enabled, and Private LAN DHCP Server is enabled.)
But I don't think any of these settings is a problem. The Obi200 and our Google Voice number worked well in the above setup for almost a year until about two weeks ago!
So - what has changed recently that is somehow an issue in my wife's mini-office? I know that GoogleVoice recently changed its technology, but our Obi200 shows the latest firmware (firmware 3.2.2, Build: 5859EX), and it's working when plugged in at home. So, what's wrong?
Mango - Thanks for suggestion. I will try when I bring it back. Problem then is that all my other devices are no longer connected to the internet, so I can no longer access ObiTalk to see anything.
glnz2:
Is it possible that the ISP in my wife's mini-office is interfering with GoogleVoice audio? That ISP is Level 3.
(Our ISP at home is Verizon FIOS, and per above we have no problem when the same ObiHai 200 is plugged in at home.)
What do you think?
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