Google voice on OBi200 3.2.2 (Build: 5859EX) CNAM lookup from google contacts
SteveInWA:
The US caller ID system has two separate components: the 11-digit telephone number (CID) and the subscriber's name (CNAM).
The CID is sent along with the call routing information, so it is trivially easy to display that information.
The CNAM data is NOT sent with the call routing information, so NO, it is impossible to magically pull that out of the inbound call data.
CNAM is implemented by carriers and third-party data service providers, who maintain databases of matching telephone numbers and names. This depends on carriers to pay for the ability to a) feed their subscribers' names and numbers into the databases, and to b) "dip" into the databases to look up the name for a given number. This lookup is done in real time, by the telephone service provider of the number being called.
You are using the consumer version of Google Voice, which is [mostly] free. Since it costs money to use CNAM, Google chooses not to participate, as it would be cost-prohibitive.
If you want to subscribe to Poly's "OBiEXTRAS" service (fee-based), it supposedly will perform the CNAM database lookups for your calls.
Zopa:
I understand why the consumer version of GV doesn't have CNAM. I wish Obi had a way to do a CNAM dip or use a provider who does, instead of going the Callcentric way, which adds complexity and another failure point in the setup.
ObiEXTRA seems to only work with Google contacts, which is a far cry from CID with name. I also thought there is a way to do match Google contacts with GV call, without paying Obi or anyone for it.
This is from https://www.obitalk.com/obiextras:
Caller ID Name with Number
When you integrate Google Contacts with your OBi device, incoming calls from people in your Google Contacts directory will show their name and number on your phone’s display.
SteveInWA:
OBiEXTRAs is not CNAM. It is merely a tool that accesses your own Google Contacts service on your Google account. If you have Joe Blow as a Google Contact, with his phone number, and you get a call from Joe's number, that number will be matched to the name you stored in Google Contacts.
Google Contacts is not the same as Google Voice. It's the overall contacts service used by all Google services, such as Gmail, Calendar and Voice. You can enter whatever information you wish in there, for any number, from any carrier.
Sorry, but no; Poly is not interested in providing a true CNAM lookup service; I've asked them about it for years, but they are not going to do it.
If CNAM is vital to you, then use some other service provider.
SteveInWA:
OBiEXTRAs is not CNAM. It is merely a tool that accesses your own Google Contacts service on your Google account. If you have Joe Blow as a Google Contact, with his phone number, and you get a call from Joe's number, that number will be matched to the name you stored in Google Contacts.
Google Contacts is not the same as Google Voice. It's the overall contacts service used by all Google services, such as Gmail, Calendar and Voice. You can enter whatever information you wish in there, for any number, from any carrier.
Sorry, but no; Poly is not interested in providing a true CNAM lookup service; I've asked them about it for years, but they are not going to do it.
If CNAM is vital to you, then use some other service provider.
Zopa:
Oh well. Concentric route it is. Strange that Obi does't want to provide it. I bet many people would pay a dollar or two a month for CNAM dip.
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