Outgoing callers can't hear me

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soundview:
The solution that worked for me is to factory reset your Obi device and configure Google Voice from scratch. I did the following steps:

My Obi device was stuck on firmware 3.2.1.5757Dialing ***6 fails to recognize older firmware and says update not availableDeleted Obi device from web portalFactory reset by gently pushing recessed reset button on bottom of Obi device until power light flashesAdd Obi device from web portalConfigure Google VoiceCheck firmware version in Expert mode that it is the latest (3.2.2.5859)Make outgoing call and verify audio works both ways
You may have to turn off power to the Obi device if the firmware does not update. Obviously you should backup your customized settings before you factory reset. Good luck!

Anon:
@soundview

Thanks for that info, worked for me!
Couldn't get the update automatically so had to search google for it, once updated - problem fixed.

jupiterstation:
I have a similar problem.

See http://www.obitalk.com/forum/index.php?topic=14259.0

My firmware version is 3.2.2 (Build: 5897EX) on OBI200. Is this the latest one?

Any suggestions for my problem? It seems to be happening only when I call non-VOIP lines.

Thanks.

billkcweb:
I am experiencing the same issue as the OP.  On my Obi200, I was able to revert to the 5859EX FW to fix the problem but I can't stop the blasted thing from re-applying the 5897EX FW (the Polycom branded update) within a few minutes and therefore breaking it again.  Disabling the auto-firmware update doesn't help, it keeps re-enabling it.  *Really* frustrating.

>:(

Taoman:
Quote from: billkcweb on July 04, 2018, 09:36:14 am

Disabling the auto-firmware update doesn't help, it keeps re-enabling it.  *Really* frustrating.


If it keeps re-enabling itself it sounds like you're making the change from the local web gui and not from Expert Mode on the OBitalk web portal. Make the first two changes listed below from the OBitalk portal and the last one from the local web gui on your OBi.

System Management >> Auto Provisioning:

Auto Firmware Update >> Method: Disabled
ITSP Provisioning >> Method: Disabled
OBiTalk Provisioning >> Method: Disabled (disable from local web gui, not OBitalk portal)

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