Struggling with a DigitMap/Outgoing Route for UK...

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agsteele:
I've been reconfiguring my OBi device to help my daughter with her move to using just an IP phone and abandoning her landline.

All has gone well in the initial phase. I got regular calls passing out to the service provider (Sipgate UK) and receive incoming calls OK.

However, I've been struggling with anything slightly out of the unusual.  For example Sipgate has voice mail by dialing 50000. I can't seem to pass the number to Sipgate. Just silence.  I can map 50000 to, for example 1571, and that passes through OK but 50000 just sits with silence for much longer than the 10 sec timeout. (1571 generates an error since that number isn't supported by Sipgate). Calls to the Sipgate test number 10000 also fail.

I've found lots of useful posts on Sipgate Digitmaps which I've borrowed from without success.

I'm fearful that even emergency calls (999/112) might not pass through.

Perhaps I should bin my trusty old OBi and get my daughter something else but if anyone can provide insight before I do then I'd be immensely grateful. The OBi configuration is very powerful but I'm clearly struggling to get things going. 

I'm using SP1 for ALL calls. There is nothing connected to the PSTN.  All calls including emergency calls should go through SP1.  So the only code that needs to be captured is *** to access the voice menu via the attached phone.

ISTPA DigitMap:

(999S0|112S0|50000S0|0[1237]xxxxxxxxxS0|<01392>[2-9]xxxxxx|0[4568]xx.|00xx.|xx.)

Phone:

DigitMap:

([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|999|112|**0|***|#|**1(Msp1)|**2(Msp2)|**9(Mpp)|(Mpli))

OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp},{(Mpli):pli}

drgeoff:
1. Your mention of PSTN implies you have an OBi110. Those default to having the Primary Line set to  LINE. Try changing it to SP1.  I suspect the silent calls are being routed to the LINE port.

2. You can see what digits are being sent and to where by looking at Call History. Point a browser at the OBi's IP address on your LAN. Log in, click on Status, then on Call History.

agsteele:
Thanks for your comment.  The device is set to default to SP1.

The Call History shows each of the failed calls are being sent from the phone to SP1


Terminal ID           PHONE1     SP1
Peer Name      
Peer Number      50000        50000
Direction           Outbound     Outbound
18:58:11           New Call   
18:58:11                        Call Connected
18:58:52           End Call   

azrobert:
Is voicemail 55000?
https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204167531-Checking-Your-Voicemail

drgeoff:
Quote from: agsteele on July 02, 2018, 04:46:56 am

Thanks for your comment.  The device is set to default to SP1.

The Call History shows each of the failed calls are being sent from the phone to SP1


Terminal ID           PHONE1     SP1
Peer Name      
Peer Number      50000        50000
Direction           Outbound     Outbound
18:58:11           New Call   
18:58:11                        Call Connected
18:58:52           End Call   

Strange.  That should work.  I have a Sipgate UK account and I tried 50000 and 10000 immediately prior to typing this.  Both worked, returning the recorded male messages.

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