Struggling with a DigitMap/Outgoing Route for UK...
drgeoff:
Quote from: azrobert on July 02, 2018, 06:18:36 am
Is voicemail 55000?
https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204167531-Checking-Your-Voicemail
50000 is correct for a Sipgate UK basic account.
agsteele:
Quote from: azrobert on July 02, 2018, 06:18:36 am
Is voicemail 55000?
https://teamhelp.sipgate.co.uk/hc/en-gb/articles/204167531-Checking-Your-Voicemail
55000 is the number for the Sipgate Team product. This is Sipgate personal which, as DrGeoff says, is 50000
agsteele:
Quote from: drgeoff on July 02, 2018, 06:19:47 am
Strange. That should work. I have a Sipgate UK account and I tried 50000 and 10000 immediately prior to typing this. Both worked, returning the recorded male messages.
Would you be willing to share your DigitMaps for SP1 and Phone and the OutboundCallRoute for the PHONE?
I have a Linksys unit here for my own lines and when I put my daughter's credentials in the LinkSys the Voice Mail number works as it should.
So there is definitely something adrift.
azrobert:
Your call history shows the call correctly routed to SP1 and it connects. This indicates your digit map and outbound route are correct. You shouldn't have audio problems because regular calls work. Try displaying the Call Status when you have an active VM call. Maybe this will give you an idea what's wrong.
agsteele:
I have made a little progress. I think I may have a one way audio issue when I initiate calls. The audio goes out but I hear nothing coming back which is why I don't hear the test calls or VoiceMail.
At least I have a better sense of what might be happening.
I'll report back when I find more information to complete the history.
Thanks for the help.
Andrew
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