[SOLVED]I have a problem where I can't hear the other side when calling non-VOIP
harmankardon:
I found how to solve the problem.
You need to log into your device directly. Then download the previous firmware:
http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw
Then upload the firmware to your device.
Turn off autoprovisioning until this issue is fixed.
You will need to delete GV from the portal then add it again.
jupiterstation:
Thanks. I haven't tried that because the problem was just fixed.
Here's a recap of the latest developments.
So, I noticed that the GV account had the Google Chat link. After I deleted it, I couldn't re-add it when trying to set it up through OBI. I did create a new GV account and it did link it but with Google Chat link, and not the SIP login link again. So, I wanted to revert back to the old account, deleted the Google link on the new one and tried to relink it to the original account again. A big mess. Because now a new link wouldn't even be created. I tried even factory resetting the device, but nothing.
Long story short, since I think something got stuck with this device I did send a service request with OBI and just a few hours later the SIP link appeared on the account and now all calls appear to be OK - both voip and non-voip. Thanks, OBI team for fixing this!
So it seems, at least in my case, that the SIP link was what was needed with the latest firmware. I guess the latest firmware doesn't work very well with the old Google Chat set up? That's purely speculative and just a suggestion when diagnosing the problem.
Cheers.
Niniss:
Before i revert to the older firmware, i noticed the problem was fixed itself yesterday, that is, i could call out again. However, today i noticed different issues, both call out and receiving calls google voice asks for callers name and receivers permission to accept the call before it connects any call. Very frustrating!
jupiterstation:
This might be your "screen calls" switch on Google Voice. Go to Google Voice>Settings>Calls. Find Screen Calls - Hear a caller's name when you pick up - and turn it off. This should fix this.
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