can't get home phone jacks hot
OBiSupport:
Hi,
We like to provide some assistance, could you please send a email to our support team at support@obihai.com? we also need to know the 9-digit OBi number ...
Thanks,
mayhem69:
Hi, email was sent, hope you can help me out?
I went outside to my network box again and there are 2 jacks.
A voice jack with 2 white/blue stripe wires on 1 connector. The other connector has 2 solid blue stripes on it.
The data jack has 1 orange stripe and solid orange connected.
Support send me a reallllly long information packet about wiring.
I read but still do not know how to fix this problem.
Can anyone here help me out please?
ProfTech:
From your description and the fact that you had DSL at one time, it would appear that your DSL splitter is built into your phone company interface box. With that in mind, there are usually two rj-11 jacks with two short cables plugged into them. For a simple test, you should be able to unplug the short cable from the "voice" plug and plug it into the "Phone" port on the Obi. The jack will be left empty. Since the phone company "box" is usually on the outside of the house you won't likely want to leave the Obi outside but this should work as a test and provide your phones in the house with dial tone from the Obi. The only problem you might have is if there are too many phones [5] plugged into the line in the house it could load the Obi too much. As the other person noted, just make 100% sure that your line coming from the phone company is dead if you aren't familiar with the wiring and / or use of a voltmeter.
*Side note* - If you had telephone service from Comcast, the DSL "box" may have already been disconnected from the house telephone wiring by Comcast and you will not be able to connect the Obi there.
mayhem69:
I did take my obi outside to my network box and did what you stated. I came back in and checked if i had a dial tone. Funny thing is, i had dial tones on 2 of the 3 jacks i tested. I know before the 3rd jack that didn't have a tone did work before.
Now what?
ProfTech:
You didn't say whether or not you had phone service from Comcast previously but it really doesn't matter. If you were getting dial tone on 2 jacks in the house but not on others the only thing left is the wiring inside the house itself. You will probably need to get a professional to look into it once you decide which jacks you would like to be "live".
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