OBI200 operation unreliable since May 2018
NoObiKnObi:
I've been using Obihai devices (110 and 200) with GV successfully, with factory default settings, for around 7 years. My GV is set to forward to both my OBI 200, and my cell phone. I have the latest firmware build 5859EX, and latest GV. My Obi200 is beyond the support warranty.
Sadly, since May 2018 my obi200 device has been unreliable. I have found work arounds which are ok for the short term, but long term are unsatisfactory solutions.
Here are the issues:
1. After powering up my obi and computer in the morning, I get a "Service provider can't access" error message on my phone attached to the OBI200. The rightmost (phone) LED is off or faint. The workaround fix is to do a software reset (not factory default) of the obi200 each day after powering up the device. This must be done daily to restore correct operation.
2. In normal "correct" operation, when I receive a call to my GV number GV will ring my OBI three times. If I don't pick up, the caller is transferred to GV voicemail. Occasionally, however, a GV call will ring my obi200/IP phone only once, instead of the expected three times, then immediately transfer the caller to my cell phone voice mail rather than the expected GV voicemail transfer. Once started, this behavior continues on an ongoing basis. The workaround is to completely remove my obi 200 device, do a factory default reset, remove GV, then reinstall everything as if it is a new OBI200. This solves the problem, at least for a week until it reappears. Then the reinstall process must be repeated.
Both of these problems seem related to software/firmware modifications which occurred in May 2018.
Is anyone else having these issues? Is this an issue with the current firmware? Are there settings different from factory default which might help? My Obi's have always worked with factory defaults; hence I suspect a firmware issue. Polycom will not help unless I update my support contract. My past experiences with Polycom support have not been positive.
Thank you
adatt:
>:(
I am having the same issues. I have had it for 10 plus years. I guess I upgraded the firmware in May and now I my security provider cannot connect my phone
ProfTech:
Interesting observations. Our 200 was updated to 5897EX by Polycom sometime last night and one of two [both sip] service providers has stopped working. The other still works. We are still trying to see what the problem might be.
lrosenman:
I think the 5897EX version has a bunch of bugs.
chilirock:
Just adding a data point to the discussion. I have two Obi200's that I manage, our's and our in-laws. Both devices were updated to 5897EX a couple of days ago. Both are working fine. Our device uses GV for outbound calls and CallCentric for inbound calls. Our in-laws device uses CallCentric for both outbound and inbound calls. No issue so far with either device.
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