OBI200 operation unreliable since May 2018
Raziel68:
Does anyone get a "Connect Failed: 403 Forbidden" in the sp1 using google voice. The box seems to run fine (echo test). Green light on the device config page too...???
ProfTech:
This is kind of old information but since I reported an issue with 5797 to Polycom in July and there have been numerous issues with Google Voice [we don't use Google Voice] I decided to post again. Polycom loaded 5898EX into our Obi 200 a day or two after I reported the issue with 5797 and I thought we were out of the woods. But a week or two ago I noticed that Callcentric was not registering on the correct port. If you use dns_srv [and we do] the Obi is supposed to pick the correct port up from the dns_srv packet. This works on all my 100 series and on another Obi 200 that Polycom has not updated. I reported it to Polycom and they emailed me back and said "Pay us the $10 and we'll think about taking a look." I'm going to try resetting to factory defaults first. Callcentric reported they have heard other reports of firmware updates corrupting things. I had another 200 that had a weird problem that a reset to factory defaults corrected.
zorlac:
I'm not really sure if this is the right thread for this post but tonight for the third time in about the past two weeks the right most green led goes off on my obi200 and we can't receive any calls. "SoftwareVersion 3.2.2 (Build: 5898EX)" GV configured on SP1 & 2.
I've power cycled and it comes right back.
It unfortunately seems like more than a fluke at this point since nothing else has changed.
I'll try the ***91 next time it happens since it's easier than reaching behind it for the power plug.
Wifey was a tad PO'd when the phone didn't ring for an important call. :o :P ;)
SteveInWA:
Next time this happens, before you reboot the OBi 200, sign into the OBiTALK portal, and look at the status of the Google Voice SP or SPs. That will at least provide a hint as to whether the device lost its registration with the Google Voice SIP servers.
NoObiKnObi:
Steve, I just sent Polycomm an email to look at this thread because others besides me are having the same problem. I suggested that rather than push service contracts as a solution they might look into a firmware update. My workaround above, namely power cycle the OBI after the router finishes its boot procedure seems to be restoring stable operation for me. Your suggestion is good, and I'll check that as well when I get a chance. Thanks.
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