OBI200 operation unreliable since May 2018
NoObiKnObi:
Thanks for the input. Yes, I'm also currently evaluating 5897. Crossing my fingers....
ProfTech:
I looked our Obi 200 over to try and figure out the issue. We had 2 sp configured. Callcentric for both inbound and outbound. CallWithUs for outbound only. CallWithUs does not require registration if you are only using them for outbound so the sp slot was not configured to register. CWU did not work so I thought it might just need to be rebooted. I went ahead and set CWU to register and rebooted just to see if it was a problem with the ITSP. It came up and registered immediately. So I shut off registering and rebooted again. Made a test call and it failed. Re-enabled register and it now works. I opened a ticket with Polycom but haven't heard anything yet.
NoObiKnObi:
Looks like Polycom rolled back to the 5859 firmware. 5897 was a bust from my perpective. Receiving calls improved but couldn't call out. It would ring the receiver once then freeze.
I just disconnected my OBI200. Polycom's only offered soltuion is to buy a service contract. It's not clear to me What good will that do given unstable firmware.
SteveInWA:
Quote from: NoObiKnObi on July 08, 2018, 12:21:47 pm
Looks like Polycom rolled back to the 5859 firmware. 5897 was a bust from my perpective. Receiving calls improved but couldn't call out. It would ring the receiver once then freeze.
I just disconnected my OBI200. Polycom's only offered soltuion is to buy a service contract. It's not clear to me What good will that do given unstable firmware.
This is now old news. The bug(s) were fixed and new firmware was pushed out that works fine. The current firmware, as of Friday, is 3.2.2 (Build: 5898EX).
NoObiKnObi:
Thanks for the update Steve. We were having power outages here in LA from the heat, so mine just now got updated. That's great news. I'll have to test for a while, hopefully I'll get the same results.
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