One way audio on outgoing calls only / GV
magnolia:
Hi -
Thanks for any advice on the below :-)
Using obi200 with a POTS handset connected to it.
GV successfully registered to the device.
When I receive a call - two way audio is working fine.
When I place a call outgoing, there is no audio coming back from the other party. But they can hear me fine.
I am using a Unifi USG gateway, have tried disabling SIP at the firewall - no luck.
Call Status in obi dashboard shows both parties using G711u.
Can anyone advise how I should troubleshoot?
Many thanks
WillSmith:
I am having the same problem: if I receive the call I can hear the calling party and they can hear me. If I place the call from my POTS phone connected to my OBI200, the person I called can hear me, but I can't hear them at all. The problem exists no matter whether I call someone's cell phone or landline phone. Calls to the OBI test line (**9 222 222 222) work fine (I hear my voice echoing). My OBI200 was working great for at least a year without any issues or changes to my equipment at all - now this problem has appeared. HELP PLEASE!
drgeoff:
Over the last week or two the forum has been chock full of posts about OBi/GV "no audio" problems. It is difficult to come to any other conclusion except that the OBi/GV implementation is not always working correctly and it is NOT (in most cases) caused by end-user error. Whether the problem is with OBi's firmware or GV's infrastructure is difficult to tell.
Would be nice to have some acknowledgement that Obihai/Polycom/Plantronics (or whatever they are called this week) and Google are aware of the issue and working to fix it.
magnolia:
I concur.
Timing of XMPP shutdown / rise of audio issues suggest to me its time to keep my head down for a week or two and hope it resolves!
A_Friend:
Quote from: drgeoff on July 05, 2018, 04:23:56 pm
Whether the problem is with OBi's firmware or GV's infrastructure is difficult to tell.
Don't discount the possibility that the ObiTalk portal is the culprit. I'm tempted to try the crowdsourced, third-party firmware from obifirmware.com and register directly with google.
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