Help! Obi200 stopped working
drgeoff:
Do you hear dial tone when you take the phone off-hook?
samp010:
Hi drgeoff - no dial tone when I take the phone off-hook.
drgeoff:
Quote from: samp010 on July 07, 2018, 06:55:06 am
Hi drgeoff - no dial tone when I take the phone off-hook.
That problem has nothing to do with the router change except the possibility that you disturbed the wiring between phone and OBi. A powered OBi should always give dial tone. It doesn't need any configuration to do that. it doesn't even need the network cable plugged.
No dial tome almost always means a hardware failure of phone cord, phone itself of the OBi's phone port circuitry. Check the cord and phone by substitution or by trying them with a known working POTS line socket.
samp010:
Just changed out the phone and phone cable to a new phone and cord. Still no dial tone when the phone is off-hook. None of the calls go through, **5, **9, etc. The phone LED remains off.
drgeoff:
Quote from: samp010 on July 07, 2018, 12:31:59 pm
Just changed out the phone and phone cable to a new phone and cord. Still no dial tone when the phone is off-hook. None of the calls go through, **5, **9, etc. The phone LED remains off.
Looks like the OBi has a hardware fault. The following might provide conclusive evidence.
1. Use a browser to access router's management interface and find out the IP address of the OBi200.
2. Use the browser to access that IP address. The OBi will request a username and password. Username is admin and the default password is also admin.
3. Click on Status on the left hand side. A sub menu will open. Click on Phone Status.
4. With the phone on-hook, what numbers, if any, do you see for VBAT and TipRingVoltage
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