every day, OBI loses registration
rkleemann:
I don't know how to tell which firmware version I have. All I know is that when I installed a couple of weeks ago, it had to do the automatic download of latest version in order for it to register correctly
But now everyday I will get a series of alert emails that the device is not registered. Sometimes after many automatic retries it registers. But every day I end up with a de-registered OBI200. I get these repeated email alerts:
Service Offline Alert -- OBi Device (xxxxx) is Not Registered
Your voice service is not registering. This could be due to a temporary service disruption or an incorrect login credential.
In most cases, reconfiguring the voice service with the proper login credential will resolve the issue.
If I power cycle the device then it connects correctly
drgeoff:
It isn't a good idea to reveal your OBi's number on a public forum.
rkleemann:
Quote from: drgeoff on July 09, 2018, 03:56:33 pm
It isn't a good idea to reveal your OBi's number on a public forum.
Thank you.
In any case, is anyone else having de-registration issues? any ideas how to address this?
SteveInWA:
All we can tell from the symptom you describe, is that the OBiTALK portal is warning you that it cannot contact your device. This doesn't mean that whatever Internet Telephone Service Provider you're using is going offline or not working. If you have done anything to customize the system management parameters on the OBi device, such as disabling connection to the OBiTALK server, then that would explain it.
There are too many other possibilities, to be able to definitively point to one cause. Typically, in a properly working setup, you would not receive this message unless your internet service went down for more than a few minutes. So, you may have unreliable internet service, or you could have an issue with the LAN equipment and cabling going to the device, or it could be a bad power connection. Next time you receive the notice, immediately look at the device, to see if the LEDs are on. The middle LED should be periodically blinking. If it isn't, the device has a problem reaching your network. If it is blinking, pick up the phone and attempt to call **9 222 222 222 and listen for the "Welcome to OBiTALK..." message. If you don't hear it, the device lost connection to the OBiTALK service.
rkleemann:
Quote from: SteveInWA on July 10, 2018, 12:40:10 pm
All we can tell from the symptom you describe, is that the OBiTALK portal is warning you that it cannot contact your device. This doesn't mean that whatever Internet Telephone Service Provider you're using is going offline or not working. If you have done anything to customize the system management parameters on the OBi device, such as disabling connection to the OBiTALK server, then that would explain it.
There are too many other possibilities, to be able to definitively point to one cause. Typically, in a properly working setup, you would not receive this message unless your internet service went down for more than a few minutes. So, you may have unreliable internet service, or you could have an issue with the LAN equipment and cabling going to the device, or it could be a bad power connection. Next time you receive the notice, immediately look at the device, to see if the LEDs are on. The middle LED should be periodically blinking. If it isn't, the device has a problem reaching your network. If it is blinking, pick up the phone and attempt to call **9 222 222 222 and listen for the "Welcome to OBiTALK..." message. If you don't hear it, the device lost connection to the OBiTALK service.
Thanks, I appreciate your suggestions.
I'm using Google Voice, and I haven't done anything to the OBI other than the standard registration through the OBItalk.com dashboard. What I do notice is that the third LED (rightmost) does go off, and I think the other 2 blinking
I'm guessing probably some flakiness on my home network.
thanks again
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