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Author Topic: I cannot hear outgoing caller  (Read 2679 times)
GIOS
Newbie
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Posts: 3


« on: July 10, 2018, 05:56:13 pm »

I have a OBi508 and I have tried multiple factory resets, and device resets however I cannot hear any audio from outgoing caller.  In coming calls are working perfectly fine.  I am running software version 4.0.5 Build: 5872EX.  Can someone please help me?  Thanks
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transam98
Full Member
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Posts: 108


« Reply #1 on: July 12, 2018, 08:52:07 pm »

I have the SAME EXACT thing !!!!!!!!!

and Ive got 2 508's using GV... I used to have SIMONICS, I deleted that when it went dead and unsupported... Call will ring and connect and answer and I hear a SPLIT Second of a answer and then nothing... silence...

incoming seem to work fine..
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volkswagner
Newbie
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Posts: 11


« Reply #2 on: July 13, 2018, 11:51:23 am »

Exact same problem has come up on  my oBI1062 on all google voice configured lines.
I just upgraded to latest firmware (OBiPhone-5-1-8-4643.fw) but problem persists.

This is not specific to Obi though. I have the same symptom come up this week, on
FreePBX Google Motif plugin. It has one way audio as well. Google has made some
changes but failed to tell the world. The one way audio only occurs during outbound calls.
Inbound calls work just fine.
« Last Edit: July 13, 2018, 12:12:59 pm by volkswagner » Logged
SteveInWA
Hero Member & Beta Tester
*****
Posts: 5034



« Reply #3 on: July 13, 2018, 12:28:34 pm »

I have the SAME EXACT thing !!!!!!!!!

and Ive got 2 508's using GV... I used to have SIMONICS, I deleted that when it went dead and unsupported... Call will ring and connect and answer and I hear a SPLIT Second of a answer and then nothing... silence...

incoming seem to work fine..

Polycom has new firmware for the 508's.  They're testing it with a small number of users, and it should be released to every device very soon.  If you contact them, they may be willing to push it to your devices.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 5034



« Reply #4 on: July 13, 2018, 12:29:36 pm »

Exact same problem has come up on  my oBI1062 on all google voice configured lines.
I just upgraded to latest firmware (OBiPhone-5-1-8-4643.fw) but problem persists.

This is not specific to Obi though. I have the same symptom come up this week, on
FreePBX Google Motif plugin. It has one way audio as well. Google has made some
changes but failed to tell the world. The one way audio only occurs during outbound calls.
Inbound calls work just fine.

No, that's not the latest firmware for the 1000 series.  It's 5.1.7 (Build: 4666EX.1311) or newer.
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transam98
Full Member
***
Posts: 108


« Reply #5 on: July 13, 2018, 07:11:36 pm »

Thanks VERY much for the info Steve, I was going to call POLY Today but didnt have a chance, Ill call them monday ! Id love to test and of course get my 508's working again lol Wink


I have the SAME EXACT thing !!!!!!!!!

and Ive got 2 508's using GV... I used to have SIMONICS, I deleted that when it went dead and unsupported... Call will ring and connect and answer and I hear a SPLIT Second of a answer and then nothing... silence...

incoming seem to work fine..

Polycom has new firmware for the 508's.  They're testing it with a small number of users, and it should be released to every device very soon.  If you contact them, they may be willing to push it to your devices.
Logged
volkswagner
Newbie
*
Posts: 11


« Reply #6 on: July 15, 2018, 06:18:41 am »

Exact same problem has come up on  my oBI1062 on all google voice configured lines.
I just upgraded to latest firmware (OBiPhone-5-1-8-4643.fw) but problem persists.

This is not specific to Obi though. I have the same symptom come up this week, on
FreePBX Google Motif plugin. It has one way audio as well. Google has made some
changes but failed to tell the world. The one way audio only occurs during outbound calls.
Inbound calls work just fine.

No, that's not the latest firmware for the 1000 series.  It's 5.1.7 (Build: 4666EX.1311) or newer.

Maybe Polycom can help fix the mess of firmware file location and ease of access. Listing firmware via outdated forum posts and not showing latest firmware in obitalk.com is not helpful...

Would you be so kind to point me to the location for the latest firmware?
If I do install it, will I hit this symptom? https://www.obitalk.com/forum/index.php?topic=13463.0


I don't find it at any of these locations:
https://www.obitalk.com/info/faq/Troubleshooting-sec/How-do-I-automate-upgrades points to dated firmware links
https://www1.obitalk.com/obinet/pg/itspportal/fwinfo  shows 5-1-8-4643.fw
https://www.obitalk.com/forum/index.php?topic=9.0 forum post from 2010 is where I used to go Smiley
http://www.obitalk.com/forum/index.php?topic=8983.0 appears to be dated June 2016
http://fw.obihai.com/OBiPhone-latest.fw?v=2  looks promising, but How do I know what version it is???
http://fw.obihai.com/ points me to http://www.obitalk.com/forum/index.php?topic=9.0
why not put it on the product page > https://www.obitalk.com/info/products/obi1032  HuhHuh?

If google can't find it... how can I?
https://www.google.com/search?q=obihai+firmware&oq=obihai+firmware

I've been using Obihai products for well over five years, getting the firmware has always been annoying.


« Last Edit: July 15, 2018, 06:54:31 am by volkswagner » Logged
corporate_gadfly
Jr. Member
**
Posts: 67


« Reply #7 on: July 15, 2018, 05:06:22 pm »

http://fw.obihai.com/OBiPhone-latest.fw?v=2  looks promising, but How do I know what version it is???
That's probably not what you're looking for either:
Code:
$ od -c OBiPhone-latest.fw| head                           
0000000    O   B   i   P   H   O   N   E   _   F   W   _   P   K   G   0
0000020   \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0
0000040  234   !   ?   n 360 255   d   y 273 264 344 252   J   4 325 376
0000060  310 324 304 327 272   R 347 241   n 275 362   4 226   K 021 035
0000100    5   .   0   .   4       (   B   u   i   l   d   :       4   0
0000120    0   3   E   X   .   1   3   1   1   )  \0  \0  \0  \0  \0  \0
0000140   \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0
*
0000200  006  \0  \0  \0   |  \v 312 001  \0  \0  \0  \0  \0  \0  \0  \0
0000220   \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0  \0
Probably not what you want. That says version 5.0.4 (Build: 4030EX.1311).
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volkswagner
Newbie
*
Posts: 11


« Reply #8 on: July 20, 2018, 09:11:59 am »

Well anyone landing here looking for latest firmware... here it is.
http://fw.obihai.com/OBiPhone-5-1-11-4858EX-198839.fw

Thanks to Dan-Voip for posting in this thread http://www.obitalk.com/forum/index.php?topic=12455.0


This firmware is fixed one way audio on google voice and a new issue that caused outbound calls to fail.

EDIT: Epic fail Obihai. Google voice is not working with new firmware either Sad
Ah, the price of free! I don't think Obihai should be able to claim compatible with
Google voice, unless they change it to "occasionally compatible with Google Voice".

Way too much time waisted hunting for solutions, with no support from Obihai.
« Last Edit: July 20, 2018, 12:53:10 pm by volkswagner » Logged
swan2swan
Jr. Member
**
Posts: 22


« Reply #9 on: July 20, 2018, 10:37:07 am »

Something is affecting my GV - not able even dial out nor get calls from people. Sad
Up to few days ago all was good.
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