Hook-flash required to answer incoming calls prior to about 3 rings
SteveInWA:
Quote from: Sarnia on September 17, 2018, 09:45:43 am
There is definitely an interaction issue between the General Electric Big Button CID Speakerphone and the Obi200. There are no related problems with her other phones and the Obi200. Still, I think that it is premature to blame the GE phone though. That phone worked fine with the Shaw Home Phone VoIP box that she previously had and the Bell line that she had before that.
From what I saw in the Status -> PHONE Port Status menu (frequently refreshed while I recreated the problem with the GE phone attached) as reported below (LoopCurrent 19 or 20 mA, VBAT 14 V or 15 V, TipRIngVoltage 5 V or 6V), I think that the Obi200 should have detected an Off Hook condition. What I find particularly strange though is that after about three rings or more, going Off Hook on that GE phone works fine consistently. I wonder if there is a relationship between the strange behavior and Caller ID coming in around the second ring.
I will be visiting again around Christmas time and would appreciate any feedback from someone on how I can do more in-depth diagnostics on the Obi200 while I recreate the problem. Is there for example a way to enable detailed diagnostics on a particular relevant software subsystem and then enabling Syslog? I think that I need some input from an engineer at Obihai/Polycom/Plantronics as I expect, having been an engineer at high tech product companies myself years ago, detailed diagnostics are probably available but not documented in the standard customer documentation.
You can't assume that a >10 year old phone is going to work everywhere. Throw it away and get a new phone. You have already wasted more time troubleshooting and posting here in this forum, then can be justified by the low cost of a new phone. For example: https://www.walmart.com/search?query=big+button+phones&redirect=false
Demos:
Or replace the OBI. The trouble is either in (OBI ATA), or out (Telephone set).
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