Firmware 3.2.2 Build 5898) breaks PhonePower. Need to revert to 3.2.2 build 5757
KevKan:
Found the solution to the problem, change your ITSP!!
For additional background info, take a look at my previous post on this problem back on 06/06/2018: http://www.obitalk.com/forum/index.php?topic=14067.msg90413#msg90413
Subsequent to that post, I spent hours on the phone with PhonePower technical support personnel fighting this problem. During these lengthy calls, I was told this was an Obi Hai problem resulting from the revised firmware. They said the device was now registering/re-registering about every 15 minutes, and, if you happened to be on a call at the time, the call would be dropped. The only solution offered was to secure service directly from PhonePower by buying/leasing an ATA from them. I didn’t even consider this an option in view of their exorbitant price.
After, moving the same ObiHai device to a different ITSP, the problem is gone!!!! So much for this being an ObiHai problem!!
Another thing I found was ObiHai 200s configured on the ObiTalk website, when PhonePower was an “Approved Service Provider”, that have NOT been SIP reconfigured, are rock solid. PhonePower has said if they develop a problem in the future, they must be SIP reconfigured.
jharris0221:
This is ridiculous. Having the same problem. Obihai care to respond?!? @obiservice
BenE:
I posted earlier in this thread, and basically gave up on this build, and was just waiting it out. However, just recently, I've noticed that obi dashboard status was showing the Phone Power Account as "Registered" vs. the registration failed, or 403 problem. Lo and behold my number is working on the OBI200. On the Phone Power account SIP credentials, it was showing only one device registered, as it should be.
I didn't do anything, but there was a internet outage to my location (ATT). I can't say that getting a new IP address, or anything that the ISP did resolved the issue. I did see the post before on changing the ITSP, but that is confusing to me... Maybe he meant changing the ISP.
mike1355:
Very glad to hear your device is working. Mine still has
Register Failed: 401 Unauthorized (server=206.15.150.6:12060; retry in 42s)(UAP:12060)
Maybe I should power cycle it a few times !
Its frustrating as I did what obihai requested and upgraded to the obi200 and now it won't work with phonepower. My obi100 was working pretty much okay - occasional dropped calls so I decided to try the new hardware :(
It does work with google voice and I'm tempted to leave it like that but we have no 911 service .
I contacted phonepower and although they were very helpful and send me detailed instructions to set up SIP credentials , complicated... , however it didn't help. Then their latest email does say to revert the firmware as mentioned in this trail but as with other people , I get a checksum error if I try and load it.
Did you set up sip credentials to get it to work ?
KevKan:
For clarification of my post, ITSP is the abbreviation for "Internet Telephone Service Provider" . A few of them are: Anveo, PhonePower, VOIP.MS, and Callcentric.
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