Whitelisting a Phone Number
SteveInWA:
Quote from: jashburn on July 13, 2018, 09:06:15 pm
It's been several months since I've wrestled with this. Without digging through my emails, I recall trying the star code that is suppose to allow caller id (?) to go through. I also added my work phone as a trusted number.
Again, apologies for the redundant posts. Two different browsers were giving error messages as soon as I hit post. I should not have assumed they didn't go through.
Oh, ITSP is Google Voice. Yes, I can reach my home number from every other number I have tried. Only my work phone is a problem. It is a federal facility with lots of security, carefully managed IP phones, proxy servers on all the internet connections, etc. I don't think that caller ID ever showed up on the home phone when calling from work, but my family's recollection is vague and obviously I was never at home to see the other end of the call. I'm guessing caller ID is withheld. And finally, no, I have not configured Google Voice to reject anonymous calls. I want to solve this problem first.
Thanks.
Based on your description, your work's phone system is the problem. If they don't permit outbound caller ID (for security reasons), then there is nothing you can do about it. Google Voice does not generate that error message.
azrobert:
If GV isn't generating this message then this doesn't make sense unless you are forwarding the call to another service provider. Callcentric has an Anonymous Call Rejection feature with a message similar to the one you described. This feature is turned on/off in the extension definition.
jashburn:
I don't have CallCentric or any other service. It's strictly Google Voice plus my Obi200. If the problem can only be fixed by my employer, then I'm out of luck. It is an enormous organization, and there is zero chance they will tinker with anything to accommodate me. I suppose I'm a bit mystified by the fact that, not only does there not appear to be a work-around, but when Googling my problem, about the only discussion I find relevant to it is this forum thread. I appreciate the replies. If there are any more thoughts, I'll be happy to experiment since I've go nothing to lose.
SteveInWA:
Since you are the only person who has this problem when calling your home number from work, a simple alternative would be to get a free inbound NY State phone number from Callcentric, and set it up on SP2 of your OBi. When you want to call home, call that number. This will only affect inbound calling; you can default the OBi to use SP1 for all outbound calls.
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