Outgoing calls with Zoiper (503 Service Unavailable / 603 media inactivity)
Shanon:
Hello,
I have Google Voice setup on SP1 on my OBi200.
SP2 is configured for use with Zoiper for calls via SP1. SP2 settings are similar to the ones in this post: Obi202/Zoiper for Android setup
When an outgoing call from Zoiper goes unanswered (after 20 s), the call ends abruptly with a "Service Unavailable" message. I am not able to make outgoing calls from Zoiper approximately for the next 5 minutes - calls end instantly with "Service Unavailable". Call history indicates "603 media inactivity".
This does not happen if I end the call before the ~20s limit.
The setup was working fine till firmware 5757. I have this problem since the new firmwares (5859+) got installed. The device is currently on 5898.
Screenshots: https://imgur.com/a/9wxDRQc
Syslog snippet from when the call fails:
Code:
02:40:33 192.168.1.14 RxFrom:c0a8999d:5060
02:40:33 192.168.1.14 INVITE sip:+18045551234@192.168.1.14:5061;transport=UDP SIP/2.0#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---bcca30b66ec232d3;rport#015#012Max-Forwards: 70#015#012Contact: <sip:200000@192.168.1.12:5060;transport=UDP>#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 1 INVITE#015#012Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, MESSAGE, OPTIONS, INFO, SUBSCRIBE#015#012Content-Type: application/sdp#015#012User-Agent: Zoiper rv2.8.87-mod#015#012Allow-Events: presence, kpml, talk#015#012Content-Length: 247#015#012#015#012v=0#015#012o=Zoiper 0 0 IP4 192.168.1.12#015#012s=Zoiper#015#012c= IP4 192.168.1.12#015#012t=0 0#015#012m=audio 37836 RTP/AVP 0 101 8 3#015#012a=rtpmap:0 PCMU/8000#015#012a=rtpmap:101 telephone-event/8000#015#012a=fmtp:101 0-16#015#012a=rtpmap:8 PCMA/8000#015#012a=rtpmap:3 GSM/8000#015#012a=sendrecv#015
02:40:33 192.168.1.14 sendto c0a8999d:5060(521)
02:40:33 192.168.1.14 SIP/2.0 401 Unauthorized#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 1 INVITE#015#012Content-Length: 0#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---bcca30b66ec232d3;received=192.168.1.12;rport=5060#015#012WWW-Authenticate: Digest algorithm=MD5,nonce="dfdf998e8F5A56D0",opaque="effe301cbdfffff9",realm="pnn.obihai.com",nonce="E69E2EC0",response="E69E2EC0E69EEEC0EEEE2EC0E69E2EC0"#015#012#015
02:40:33 192.168.1.14 RxFrom:c0a8999d:5060
02:40:33 192.168.1.14 ACK sip:+18045551234@192.168.1.14:5061;transport=UDP SIP/2.0#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---bcca30b66ec232d3;rport#015#012Max-Forwards: 70#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 1 ACK#015#012Content-Length: 0#015#012#015
02:40:33 192.168.1.14 RxFrom:c0a8999d:5060
02:40:33 192.168.1.14 INVITE sip:+18045551234@192.168.1.14:5061;transport=UDP SIP/2.0#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---141eb093cbb26dc6;rport#015#012Max-Forwards: 70#015#012Contact: <sip:200000@192.168.1.12:5060;transport=UDP>#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 2 INVITE#015#012Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, MESSAGE, OPTIONS, INFO, SUBSCRIBE#015#012Content-Type: application/sdp#015#012User-Agent: Zoiper rv2.8.87-mod#015#012Authorization: Digest username="200000",realm="pnn.obihai.com",nonce="dfdf998e8F5A56D0",uri="sip:+18045551234@192.168.1.14:5061;transport=UDP",response="337a3fb8e5775666d5b4619aed38d39d",algorithm=MD5,opaque="effe301cbdfffff9"#015#012Allow-Events: presence, kpml, talk#015#012Content-Length: 247#015#012#015#012v=0#015#012o=Zoiper 0 0 IP4 192.168.1.12#015#012s=Zoiper#015#012c= IP4 192.168.1.12#015#012t=0 0#015#012m=audio 37836 RTP/AVP 0 101 8 3#015#012a=rtpmap:0 PCMU/8000#015#012a=rtpmap:101 telephone-event/8000#015#012a=fmtp:101 0-16#015#012a=rtpmap:8 PCMA/8000#015#012a=rtpmap:3 GSM/8000#015#012a=sendrecv#015
02:40:33 192.168.1.14 sendto c0a8999d:5060(398)
02:40:33 192.168.1.14 SIP/2.0 100 Trying#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 2 INVITE#015#012Content-Length: 0#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>;tag=SP2dffaf3ebdefe0b72#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---141eb093cbb26dc6;received=192.168.1.12;rport=5060#015#012Server: OBIHAI/OBi200-3.2.2.5898#015#012#015
02:40:33 192.168.1.14 CCTL:NewCallOn Term 10[0] 200000->,+18045551234
02:40:36 192.168.1.14 RTP:DtmfTxMtd:1(1),0
02:40:36 192.168.1.14 SIP/DLG:Start Early ICE on 18x
02:40:36 192.168.1.14 sendto c0a8999d:5060(527)
02:40:36 192.168.1.14 SIP/2.0 180 Ringing#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 2 INVITE#015#012Content-Length: 0#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>;tag=SP2dffaf3ebdefe0b72#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---141eb093cbb26dc6;received=192.168.1.12;rport=5060#015#012Server: OBIHAI/OBi200-3.2.2.5898#015#012Contact: <sip:200000@192.168.1.14:5061>#015#012Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, MESSAGE, OPTIONS, INFO, SUBSCRIBE#015#012#015
02:40:36 192.168.1.14 RTP:Start->4a7d2716:19305(80 0);0;0;0:0:0;0(46)
02:40:36 192.168.1.14 RTP:Set actpass 2
02:40:36 192.168.1.14 DTLS:Setup active
02:40:36 192.168.1.14 DTLS:Handshake Success
02:40:37 192.168.1.14 RTP:PeerRflxAddr=4a7d2716:19305
02:40:40 192.168.1.14 SRTCP:index=80000001
02:40:40 192.168.1.14 RTCP:RxMuxPkt[60]=200<--4a7d2716:19305
02:40:45 192.168.1.14 SRTCP:index=80000002
02:40:45 192.168.1.14 RTCP:RxMuxPkt[60]=200<--4a7d2716:19305
02:40:50 192.168.1.14 SRTCP:index=80000003
02:40:50 192.168.1.14 RTCP:RxMuxPkt[60]=200<--4a7d2716:19305
02:40:55 192.168.1.14 SRTCP:index=80000004
02:40:55 192.168.1.14 RTCP:RxMuxPkt[60]=200<--4a7d2716:19305
02:40:57 192.168.1.14 PRD:1st down
02:40:57 192.168.1.14 sendto c0a8999d:5060(411)
02:40:57 192.168.1.14 SIP/2.0 503 Service Unavailable#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 2 INVITE#015#012Content-Length: 0#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>;tag=SP2dffaf3ebdefe0b72#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---141eb093cbb26dc6;received=192.168.1.12;rport=5060#015#012Server: OBIHAI/OBi200-3.2.2.5898#015#012#015
02:40:57 192.168.1.14 RTP:Del Channel
02:40:57 192.168.1.14 RTP:Del Channel
02:40:57 192.168.1.14 RxFrom:c0a8999d:5060
02:40:57 192.168.1.14 ACK sip:+18045551234@192.168.1.14:5061;transport=UDP SIP/2.0#015#012Via: SIP/2.0/UDP 192.168.1.12:5060;branch=z9hG5bK-524387-1---141eb093cbb26dc6;rport#015#012Max-Forwards: 70#015#012To: <sip:+18045551234@192.168.1.14:5061;transport=UDP>;tag=SP2dffaf3ebdefe0b72#015#012From: <sip:200000@192.168.1.14:5061;transport=UDP>;tag=3551f64c#015#012Call-ID: AUDPX5HHvWARiqXVFuHjeQ..#015#012CSeq: 2 ACK#015#012Content-Length: 0#015#012#015
02:40:58 192.168.1.14 TCP:Broken Connection(spreg) 35 -1
02:40:58 192.168.1.14 REG:HandleTcpEvent 3;wc=0
SP1 "restarts" after a few minutes & everything starts working again:
Code:
02:44:00 192.168.1.14 SP1:Restart TCP Connect:c0a8999c:4116->4009f36c:5061
02:44:00 192.168.1.14 TLS-EXT Hostname:obihai.telephony.goog
02:44:00 192.168.1.14 TCP:Connect OK(spreg)35
02:44:00 192.168.1.14 Trying to connect ssl
02:44:01 192.168.1.14 TC:ssl connected
02:44:01 192.168.1.14 REG:HandleTcpEvent 2;wc=1
02:44:02 192.168.1.14 PRD:1st success
02:44:02 192.168.1.14 PRD:NOPriFbToTry
02:47:09 192.168.1.14 RxFrom:c0a8999d:5060
Any help is appreciated.
Edit:
1. Added syslog for the bit where SP1 "restarts"
2. Updated topic subject
3. Screenshot link from a later post (attachments are still failing for some reason)
drgeoff:
Recent OBi20x firmwares appear to have a bug which prevents some IP phones (hard or soft) from registering to them. If Zoiper can be set to call without registration, try that.
azrobert:
After 5757 the OBi200 stopped working as a proxy server for some devices and won't accept registration. The 401 Unauthorized in the syslog indicates that is what's happening to you. You can verify this by looking at the OBi200 system status. SP2 should show Local_Client followed by the IP address of the device running Zoiper. If you don't see the IP address, Zoiper isn't registered.
Try this:
Service Providers -> ITSP Profile B SIP -> X_Proxy: unchecked
Zoiper can still call when unregistered. You can also tap "Unregister" in Zoiper.
Edit:
I already wrote the above when I saw drgeoff already told you about the bug and didn't feel like changing my post. You still need to uncheck X_Proxy. You will get the unauthorized if you don't.
Shanon:
Thanks for the quick replies!
I tried with Zoiper unregistered. No luck.
I will try with X_Proxy unchecked & post an update.
Shanon:
I could not find X_Proxy under ITSP Profile B SIP.
I unchecked Voice Services -> SP2 Service -> X_Proxy.
No change. I got the same error message.
I also tried after clearing Outbound Proxy in Zoiper. Same error.
The call history indicates (603 media inactivity) as the reason with or without registering/X_Proxy changes.
I am not able to attach files to the post. Here are some screenshots: https://imgur.com/a/9wxDRQc
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