no dial tone obi200
Redw00d:
very frustrated: used obi110 for Years, no problems.. I had bought an obi200 for backup. so, obi110 has stopped working. Trying to get obi200 setup, but, NO dialtone... I have sent and gotten responses from emails but, NO dialtone... is it a brick? did I waste my money on this thing? I now need to replace it, but, I'm afraid of another failure.. yes, warranty period is over. so, is there ANY way to test this? to get it fixed, or do I just throw it away?
thanks for useful responses
HWood:
I am considered a "newbie" to the forum, but I have used the Obi products for 5+ years and aside from all the help/solutions to problems prior to purchasing the 202 never involved an explanation or a real reason for me to ask for HELP.
Nonetheless--I am having the same problem-- but with Obi202; purchased less than 3 months ago. Although I THINK I am within the 1 year period according to the information here--https://www.obitalk.com/info/faq/About-the-OBi/warranty-for-the-OBi-- it does not provide any information in terms of the process to replace the Obi202. Additionally the telephone number for support is unreachable ((408) 890-6000).
"The OBi carries with it a factory supported one-year limited warranty on hardware. Obihai Technology provides a one-year limited hardware warranty. Obihai warrants to customer that this product will conform to its published specifications and will be free from defects in material and workmanship at the time of delivery and for a period of 365-days thereafter. Without limiting the foregoing, this warranty does not cover any defect resulting from (a) any design or specification supplied by an entity other than Obihai, (b) non-observance of technical operating parameters (e.g. exceeding limiting values) or (c) misuse, abuse, using in abnormal conditions or alterations of any kind."
drgeoff:
In general, Obihai has no way of knowing when a device is purchased. They do know when it was first registered on the portal and observations do seem to confirm that the 1 year period begins on that date.
HWood:
Thanks for that-- so I am well within the 1 year warranty. I called the support # and sent emails to Obihai Support at Obi.Support@polycom.com. Most recently sent 3 pictures of the device to show the LEDs for the phone port do not light up. This just happened yesterday.
Hoping for a positive outcome and a replacement...
drgeoff:
There have been several similar reports recently of no dial tone on OBi 200/202 units. I suspect it is a software problem and that there is nothing amiss with your device's hardware.
http://www.obitalk.com/forum/index.php?topic=14442.0
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