no dial tone obi200
HWood:
It does not have a dial tone because the LED ports died. I cannot go any further. It was working up to yesterday. If other's are having a similar issue-- I don't believe it has anything to do with a software update.
The instructions I received from support was-- "Please power up your OBi202 device. recheck all (physical) connections. No switch, nor extender, nor hub connected. Make sure to connect the Ethernet cable to the BLUE internet port on your OBi device, direct to your router. Restart your router (and modem), your OBi202 device and make sure there is dial tone, then dial **9 222 222 222 to ensure echo test is successful."
"Make sure there is a dial tone..." I can understand the frustration when the telephone I've been using with the OBi202 still works-- so it's not an issue with the telephone cable. The LED lights for the power and internet are working as usual... It's the OBi202's telephone port/dead LEDs.
The key here is that the product was purchased less than 3 months ago--and if it's not working, I would hope they would send me a replacement-- this one is useless.
HWood:
their return/replace policy does not exist :o. There is no instruction with the 1-year warranty... And this document does not offer much either http://www.polycom.com/content/dam/polycom/common/documents/data-sheets/obi-202-data-sheet-enus.pdf.
Thank God I ordered it from Amazon.
drgeoff:
To confirm a hardware problem unplug the phone, connect the OBi200 to your router, power it up and do either of the following.
1. If the Obi200 is still showing as online on your Obitalk Dashboard enter the Expert mode. Click on Status and then on Phone Port Status. What voltages do you see against VBatt and TipRingVoltage?
2. If the 200 is not online to the portal use your router's management interface to find the IP address of the OBi200. Point a browser at that address and log in with username admin and password admin (unless you changed it). Click the same as above and report the voltages.
HWood:
Thank you! These devices are really worth it-- I've purchased 4 of them in total since 2013. Never had a problem--never had to join the forum--which is greatly appreciated.
In January 2018, communication leader Polycom acquired Obihai. (https://en.wikipedia.org/wiki/Obihai_Technology) Something changed.
Nonetheless, I've decided not to waste any more time with this; patience is not my strong suit. Contacted Amazon. I am returning the less than 3 month old OBi202 for a full refund. I have yet to decide if I will purchase another one as I am still able to use my GV account on my physical "home phone" without the use of an Obihai gateway/adapter.
My son still has an OBi200-- and should he have issues with his-- I am passing this information you provided on to him.
This forum is great-- AND if polycom offered this kind of support, and more importantly honored the warranty-- that would be fantasic!
Thank you again 8)
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