OBI1062 / Google Voice - Calls drop, transfers drop, callers can't hear us, vari
Chris555:
Hello all,
We've been experiencing issues since about March or April of 2018 and those issues have persisted. We've had over a year of great results prior to these issues.
I'll list a little background, the issues occurring, and the remedies we've taken:
I used three Obi1062 phones since about 2016 without issue. We use Google Voice to forward/send/receive calls.
March/April of 2018, we started noticing issues that have gotten worse. I replaced one phone with a similar model, same issues.
Issues being: Calls drop in the middle, calls come in, we answer but either we can't hear them or they can't hear us, clients report we sound like robots and can't hear us, and the transfers between phones drop.
I contacted OBIHAI several times and only received one response which indicated Google voice was upgrading or changing.
I will power down the modem, router (Netgear Nighthawk X4), and phones. I will bring each up in order.
This sometimes resolves the issues though they return and happen daily.
Any suggestions or advice? What other info can I provide to assist?
Thank you!
stevew72:
I am having the same issues, have you found any answer?
29014021:
I am also having the same issues. Please any update to this issue?
SteveInWA:
Given the variety of problems you're having (call quality, calls dropping, one-way or no audio, etc), you probably have an Internet service provider issue. I have five different OBi IP phones at the moment, and all of them are working fine with Google Voice. Rather than trying to fix Google Voice, I'd recommend that you at least try using a different SIP VoIP service provider, to see if you have a better experience.
Note that Google Voice is intended for individual consumer use, not for multi-line business use. There is no direct customer support for Google Voice. If this is impacting your business, it would be best to use something other than Google Voice on your phones.
A_Friend:
Quote from: Chris555 on July 23, 2018, 09:13:53 am
We've been experiencing issues since about March or April of 2018 and those issues have persisted. We've had over a year of great results prior to these issues.
As you may have heard, Google retired XMPP as a protocol for Google Voice. If your devices were registered with and visible to Obitalk's portal, they should have upgraded sometime in the interim. If for any reason your devices did not upgrade to the current SIP protocol version of GV, it's a miracle they work at all. Some of your symptoms are reminiscent of what most of us who weren't upgraded experienced.
And, if you are upgraded, well, I wonder if the current implementation of GV might be incapable of doing whatever you were doing with the old version on your multi-phone system. Was/is GV your only carrier? Do you only have one GV account? How many lines/extension were/are you running in your office?
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