ISP Blocking port 10000
drgeoff:
Wonder if http://www.obitalk.com/forum/index.php?topic=14560.0 and http://www.obitalk.com/forum/index.php?topic=14555.0 have the same root cause as yours.
Homer:
I don't think it's related. This is not a new issue, it's started about a 8 months ago, but up until now at least GV was working. Now without the latest firmware even GV is down. I removed and successfully re-added this device from obitalk portal, but it's still shows device status as offline (status icon is not green in portal).
SteveInWA:
I don't see how this is going to work if their ISP is truly blocking port 10000 traffic, since that is the port used by OBiTALK.
Homer:
Quote from: SteveInWA on July 24, 2018, 05:30:04 pm
I don't see how this is going to work if their ISP is truly blocking port 10000 traffic, since that is the port used by OBiTALK.
I'm assuming that port 10000 is being blocked by ISP based on the router logs. I can't find any other reason why it would stop connecting to obitalk sever. My other hope is to get GV working, but that requires 3.2.2 (Build: 5898EX) firmware which is not available for download....
SteveInWA:
If it were me, I'd give up trying to fix this remotely. Have your parents snail-mail the OBi device to you, and then restore the device to factory defaults, an set it up from scratch at your location. If it works there, and you mail it back to them, and it fails, then you will prove that the problem is with their ISP.
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