Unable to receive Incoming Calls on a purchase of OBI200 on July 24-2018
RogerDat:
Sorry, New to this;
Since I've exhausted my options, I believe it is time to request expert advice:
I've been facing a hard time trying to get my new obi200 to receive incoming calls. I've followed all the steps provided by @SteveInWA in all different topics, which were explained really well (Reset, ReverseRing, SIP ALG, etc). At the end of the day, all the outgoing calls work as they are supposed to, but none of the incoming calls come through. Although, I did notice when you reverse ring yourself using the obi feature which is built in, the ringtone coming into the phones are kind of not the norm.
Also, since there is no access to the Google Chat checkbox feature, all pages have been turned as advised by Mr. SteveInWA. It seems it has something to do with the obi device itself, where I'm calling the GV number from my cell and it is ringing; while I physically can still grab the phone off the hook and hear a dial tone through the earpiece. But, to create an outgoing call, take the phone off the hook and dial and you are ringing on your cell phone like a miracle.
Please advise if there are any steps I can take to sort this matter out. Thank you in advance for the help you are about to provide.
RogerDat!
zapattack:
Assuming your Obi shows GV status as Connected:
Login to Google Voice.
Three dots - Legacy GV
Click on your number.
Verify Obitalk device is checked (for incoming calls).
RogerDat:
Thanks for your reply zapattack,
The obitalk device is checked since I’m able to enjoy the outgoing calls without any hiccups. Just the inbound seems to be lost in the routing by obi200 device. Although, it did try and make an inbound track through a call around 11:53pm yesterday with a rare push after another reset.
After exhausting all tries, I finally decided to gain expert advice from the community as it still isn’t able to route calls inbound.
Thanks for the help though!
ProfTech:
This might be an unrelated question, but what firmware version is in your 200? I believe 5898EX is the latest release and is supposed to fix [most] of the issues with Google voice. Some of the posts I've seen suggest that you may have remove your device from the portal and add it back in order to get it to update to the latest release, if it isn't already in there. Good luck. All this nonsense is exactly why I switched away from Google Voice to another "pure sip" provider. I simply want the phone to work.
drgeoff:
Quote from: RogerDat on July 27, 2018, 06:15:07 am
The obitalk device is checked since I’m able to enjoy the outgoing calls without any hiccups
That is an invalid conclusion.
Are incoming calls reaching your OBi? Have a look at the OBi's Call History. To see that you need to log in to your OBi's IP address on your LAN.
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