MWI stopped working on two devices several weeks ago

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jpa57:
I have two phones using Obi200, each with their own account on anveo.   Both had message waiting indicators working several weeks ago.    The phones work fine except for voicemail notifications.   I get emails from the Anevo service when voicemails arrive, and can access voicemail normally; I just don't get the MWI.   I pinged Anveo who noticed that the MWI subscription last occurred on July 2:

SIP Status

Registration from: xx.xx.xx.xx:xxxx
SIP UA: OBIHAI/OBi200-3.2.2.5898
Registered on: 27/07/2018 10:23:53
Registration Expires: 27/07/2018 10:24:33
Registration Server: US
MWI Subscription on: 02/07/2018 20:12:57

I'v tried resetting and setting the MWI and VWMI check boxes in the expert configuration settings to no avail.   I have no idea what changed after July 2 which would cause this -- I have not messed with the Obihai or Anveo configurations until I tried to fix this problem.  I speculate it could have been an IP address change.    Any suggestions?

jpa57:
I've also re-provisioned the Anveo service to the Obihai and it still does not subscribe to MWI

azrobert:
Quote from: jpa57 on July 27, 2018, 10:57:28 am

I'v tried resetting and setting the MWI and VWMI check boxes in the expert configuration settings to no avail.   

Did you set these on both the Phone port and on the SP where Anveo is defined?

Physical Interfaces -> Phone1 Port
MWIEnable: Checked
VMWIEnable: Checked

Voice Services -> SPx Service
MWIEnable: Checked
X_VMWIEnable: Checked

jpa57:
Thanks Azrobert.  I set all four of those on and off, referring sequentially to Obi settings, device default, and explicitly on.   

jpa57:
I have also checked the local admin user interface directly on the Obihai, and verified it has the MWI flags set as suggested.   I've also registered an Xlite SIP phone on a sub account and it updated the MWI subscription in the SIP status on Anveo.  So this seems to be an issue with the Obihai.  I'm going to disconnect it for a while just because I'm out of ideas.

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