MWI stopped working on two devices several weeks ago
pgde:
Hey JPA -- I have the exact same problem. Anveo tech support sent me the following response to my trouble ticket:
We activated SIP trace for your account and SIP trace shows that your OBI doesn't send SUBSCRIBE to Anveo. This request asks Anveo to send to your OBI device an information about new voicemail messages: http://siptraces.anveo.com/201807311118215948ce07.txt
Did you ever find a fix to this problem?
Thanks for any help!
P.
jpa57:
@pgde -- I have not found a solution. It was off for 24 hours and still did not send an MWI subscription. You can see the last time it did one in the reports section --> SIP status report, look in the "last MWI subscription" column. Both of my devices last subscribed on July 2. What date did yours last work?
azrobert:
You can try downgrading the firmware to 5859
http://www.obitalk.com/forum/index.php?topic=9983.msg91700#msg91700
pgde:
Thanks for the suggestions. Before I downgraded the FW, I tried using my old trusty Obi100 to make sure the problem wasn't on the Anveo side. Sure enough, the 100 worked perfectly with messages. So with that variable eliminated, I turned off all auto provisioning and downgraded the 200's FW as suggested to 5859EX. I manually entered the Message URI in both places and changed the subscription timeout to 60 seconds. Rebooted and called the land line with my cell phone. Surprise -- the 200 now works again (and Anveo is now showing a MW subscription unlike before). So, obviously there must be a FW problem. I would like to have Obi know about this but don't want to pay the $10 fee.
Again, thanks all, it seems to be back to normal......
P.
jpa57:
@pgde that's awesome. Both my devices are on 5859EX already. I set message X_MWISubscribeExpires, X_MWISubscribeURI and X_MWISubscribe in the local administration page (ie port 80 on my local network for the Obihai IP address) and Obitalk. I changed X_MWISubscribeExpires to 60 but that doesn't seem to change the subscription on Anveo.
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